About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As the Sr. Director, Business Application Delivery, reporting to the CIO, you will create, staff and drive multiple Business Application teams to create value for different cross functional departments. You will be accountable for understanding business requirements, assisting in software selection and vendor selection, staffing, budgeting, working with your teams to create implementation plans, timelines and coordination for development, testing and release of applications, training users, and providing thought leadership for all business application solutions to meet and exceed stakeholder expectations. You will develop strong trust based cross-functional stakeholder relations.
You will build teams of specialists to provide application development and administration services for the department specific software that covers areas such as CRM, CPQ, RFQ, MRP, HR, Customer Experience, and Finance. You will provide oversight, mentoring and guidance on complex issues where multiple business processes must flow together seamlessly between business systems. You will drive integrations between systems to implement business process workflows that are auditable, scalable and secure. You will own the source data quality for business applications. You will establish uptime SLAs and implement proper support protocols.
Here's a closer look at this key role:
- Provide subject matter expertise for all aspects of the business applications you manage.
- Analyze and report key metrics to demonstrate the business value of investments in these applications.
- Collaborate with stakeholders to establish and manage SLAs, ensuring customer expectations are met through multi-tier support and uptime monitoring.
- Negotiate and manage software licensing, engagement, and support contracts with vendors to secure favorable terms.
- Evaluate emerging technologies to identify opportunities for enhancing business process workflows and operational efficiency.
- Lead and mentor teams by fostering a collaborative, stable, and cohesive work environment.
- Monitor industry and market trends to guide strategic decision-making and proactively address challenges.
- Develop and communicate a clear application roadmap that aligns with business functions and adapts to emerging requirements.
- Establish and enforce standards, methods, and procedures for inspecting, testing, and evaluating the precision and reliability of applications.
- Forge long-term strategic partnerships with departmental leaders by understanding their challenges and opportunities, aligning team strategy with company-wide objectives.
- B.S. in Computer Science, Information Systems, or related fields
- 13-15+ years of IT experience, including demonstrated success in progressively broadening architecture and technology leadership
- Expertise with managing application development at scale (delivery)
- A good understanding of software development life cycle methodologies including Agile and Scrum (both)
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects
- Experience using Atlassian products (Confluence, Jira) for project management; strong project management skills
- Experience in budget planning for projects
- Experience using Salesforce Core, CPQ, Billing and E1 Experience, Netsuite, AI
- Must have strong communication, presentation and public speaking skills, with the ability to interact effectively with co-workers and people who have strong opinions
- Must have strong leadership skills, and collaboration skills with the ability to lead large projects autonomously
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organization
- Strong problem solving and critical thinking skills
- Self-starter who’s comfortable with ambiguity, asking questions, being resourceful to resolve issues, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 5/1/2025
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-SS1 #LI-Hybrid #BI-Hybrid
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$205,380—$245,000 USD
Top Skills
What the Team is Saying
What We Do
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
