Senior DevOps Engineer

Why this role matters

DevOps Engineer (Tooling) role will be an integral part of a new and growing team, playing a critical role in improving operational efficiency by building tools which can automate business processes while ensuring organization compliance

What you'll do

• Drive operational excellence with automation of business processes that enhance productivity of Engineering teams
• Proactively identify opportunities for business process improvements, recommending and driving implementation of tools and technologies
• Collaborate closely with cross-functional teams to integrate tools and services for Security and Compliance
• Build and maintain internally developed and vendor tools utilized to support business operations
• Design and implement central observability dashboards assimilating data from various Monitoring, Alert Management and Analytics platforms
• Develop tools to support Just in Time access to Systems & Services with integration across Okta, Slack, AWS, Jira, Elastic SIEM systems
• Develop and maintain tools to support Incident Management with integration across Okta, Slack, Jira, Confluence and Google Docs
• Develop secure and compliant CI/CD pipeline frameworks which can be replicated and adopted by cross functional engineering teams
• Build tools to generate periodic reports on service availability, performance, top incidents and other key organizational metrics
• Develop tools necessary to generate periodic Incident and Change Management reports
• Document troubleshooting steps/runbooks/procedures via an internal knowledge base and work to share knowledge among team members
• Provide training and support to engineering teams on business support tools
• On-call support during designated shift and/or roster period to handle escalations related to business operational tools

What you'll bring

• Willingness and ability to learn Tools & Technologies quickly and apply them to improve business processes
• Experience building internal platform engineering tools with Python or Go
• Experience with automation and configuration management tools like Puppet, Terraform, Ansible
• Experience with Code Repositories, and Code deployment tools GitHub, Jenkins, CodePipeline, CodeDeploy, GitHub Actions
• Experience with AWS components and services like EC2, VPC, CloudWatch, S3, IAM, Lambda, API Gateway, SQS
• Experience developing integrations with Collaboration and Issue tracking tools like Slack, Jira, Confluence, Google Docs, Google Sheets
• Experience using and developing integrations with Monitoring, Alert Management, Analytics platforms like Opsgenie, Nagios, Grafana, Prometheus, AWS cloudwatch, Elastic Search, Kibana, Tableau
• Expertise working with Docker, Kubernetes container technologies
• Expertise with Linux Operating Systems and good understanding of TCP/IP networking, IT Security concepts
• Knowledge of user identity management, single sign on and role-based access concepts
• Ability to present/lead technical discussions with cross functional Development, IT and Security teams

• Self-directed, works independently and with the attitude that everything can be automated

What is required for application

• Bachelor's degree Computer Science, Information Technology or related field
• Prior experience (3 to 4 years) as a DevOps Engineer or related position

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

About Vonage

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. We enable next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead.

At Vonage, our team members bring their passion to work, solve our customers’ problems, and operate as one global team supporting our vision of accelerating the world’s ability to connect.

Working at Vonage you are valued for your knowledge, skills, achievements, and diverse perspectives. With Accountability and Trust at our core, we offer our employees flexibility where they work and you will be rewarded through enriching learning and development opportunities to further grow in your career.

So ask yourself, why not Vonage?

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