Principal Engineer - IT

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The “ServiceNow – Senior Developer” will be a highly experienced results-driven person who is focused on delivering excellent customer focused solutions to join our team of developers. This person will provide leadership and oversight to ensure alignment to business strategy and the ServiceNow roadmap and is actively involved in the overarching governance of the platform.

In this role, the successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. The candidate should have overall ServiceNow Skills including experience with Hardware/Software Asset Management, ITSM and Integrations.

Responsibilities:

Seeking an individual with ServiceNow Development, Integration and Maintenance skills as well as experience with HAM, SAM, ITSM and Integration Hub. A thorough understanding of the Common Service Data Model (CSDM) will be critical for this position. The selected candidate will bring ServiceNow System Development and Systems Architect skills, including experience with integrations and software lifecycle management.

• Advance the SN platform through Integration Hub and automation
• Design/Architect solutions across the SN platform
• Consult with the development team, business process owners, customers, users and constituents to develop and analyze customer requirements
• Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
• Design and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirements
• Design and implement integration via REST and SOAP API, as well as JDBC and PowerShell scripting
• Collaborate with internal and external teams to design, build, implement and maintain HAM, SAM and ITSM
• Collaborate with internal and external teams to design, build, implement and maintain multiple Service Portals
• Serve as administrator and developer for the whole ServiceNow platform
• Performing day-to-day support and maintenance of ServiceNow across Production and Non-Production environments
• Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
• Advise on and maintain the use of ITIL and ServiceNow best practices
• Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, other applications, monitoring tools, LDAP, etc.
• Coordinate and perform application upgrades in partnership with vendors and internal colleagues
• Perform application testing
• Create and maintain system design and documentation
• Develop and maintain procedural documents relating to the management of the platform
• Provide advanced application support to internal team members
• Provide training and knowledge transfer to other employees as necessary
• Assist in IT process implementation and support as necessary
• Participate in occasional after-hours releases for major implementations
• Provide "on call” support on a periodic basis as required
• Identify opportunities and implement service improvements across all functional areas within ServiceNow

Required Qualifications:

• A Bachelor’s degree in Computer Science or equivalent
• 6+ years of proven experience in designing and implementing solutions on the ServiceNow platform
• 3-5+ years of experience with writing and reading scripts in ServiceNow using Javascript: both server and client-side Rules including AJAX, Angular JS, HTML, CSS
• 2-4+ years of experience with HAM, SAM and ITSM processes, maintenance, and development
• 3-5+ years of fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST
• 5+ years’ experience with web-based development languages (JavaScript, Angular JS, HTML, CSS, AJAX, HTTP, XML)
• 5+ years experience Developing in the Service Portal
• 3+ years experience Developing in Integration Hub and Flow Designer
• Solid exemplary verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
• SaaS Experience / Cloud Development Experience
• Strong analytical, estimating and problem-solving skills
• Excellent communication, interpersonal and collaboration skills
• Ability to be flexible, adaptable and learn new concepts quickly
• Analytical and problem-solving skills are needed for systems guidance
• Ability to manage multiple and often conflicting tasks; effectively prioritize

Desired Qualifications:

• Experience Administering/Developing within HAM/SAM
• Experience Administering/Developing within SPM
• Experience Administering/Developing in the Employe Service Center
• ServiceNow Certifications (Integration Hub, HAM, SAM, ITSM, CSDM)
• Other ServiceNow Certifications
• ITIL Certification