Job Overview
Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.
Essential Functions
• Monitors the production environment using established tools.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate action to ensure that processes are completed according to the schedule provided.
• Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
• Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
• Informs relevant production and user areas of outstanding issues that require further follow-up.
• Provides appropriate turnover of activities and environment to the next shift.
• Provides shift status to supervisor detailing issues requiring attention.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
• May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
• May support client facing teams, business line initiatives or 3rd parties
• May provide input for new system development, including requirement gathering, UAT and implementation.
Qualifications
Education: Master’s/Bachelor’s degree in Computer Science or Software Engineering.
Experience: Minimum of two/three years with programming languages, specifically C#, and databases like SQL Server.
Technical Skills:
o Proficient in SQL queries and stored procedures.
o Hands-on experience with Microsoft BI tools, including SSIS, SSAS, SSRS, and Power BI.
o Working knowledge of Python
Analytical Skills:
o Strong analytical and problem-solving capabilities.
o Solid job control language skills or experience with distributed platform operating systems and PC operating systems.
o Familiarity with scheduling software packages and problem management tools.
Production Environment Knowledge:
o Thorough understanding of production environment requirements and IQVIA products.
Communication: Demonstrated communication skills with a customer service focus.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
Top Skills
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
