Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
We are looking for a Customer Success Manager (CSM) who will manage a portfolio of customers and serve as a central point of contact for the customer during the entire life cycle of their usage of Adobe Solutions. You will work across the market leading Creative and Document Clouds with our enterprise customers.
Digital Media solutions help customers build highly compelling content and deliver it across diverse media and devices through Creative & Document Cloud. As a facilitator and advocate, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Adobe products, ultimately translating into renewal and upsell of the client’s subscription. Building and maintaining strong relationships with multiple contacts within the assigned customers, including executive roles is also key!
You will be responsible for driving adoption and utilization across your customer base, working closely with Sales and renewals management to help negotiate and drive renewals to a successful completion.
You should possess strong application functional expertise, expertise in business application deployment, as well as strong account management expertise. The CSM will possess a deep understanding of his/her client’s business model and the respective vertical market!
What You’ll Do
- Lead, handle and participate in activities that drive product adoption, active use, Adobe awareness, and customer happiness
- Understand and assess customer requirements, level of adoption and corporate structure
- Evangelize Adobe products/technology to excite and encourage customers to push the boundaries of creative.
- Develop and maintain a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business strategy, allowing the full potential of their Adobe Solution to be realized
- Establish and oversee adoption, training and usage/development of standard methodologies to continually drive incremental value and return on the customer's investment
- Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
- Drives regular governance with customer to report on critical metrics, raise awareness of Adobe news / events. Shares results & meaningful items with cross-functional partners.
- Collaborate with and demonstrate other teams/resources internally to bring in product specialists to meet the needs of customers.
What You Need To Succeed
- Experience in Post-Sales-Account-Management for subscription based Solutions,
- Experience establishing relationships at Director level and above within enterprise organisations
- Knowledge and a passion for our products, including Creative Cloud, Document Cloud, Adobe Sign, Adobe Stock.
- Must be highly self-managed, responsive, with the passion to serve the customer.
- A strong desire to invest in your own professional and personal development, whereby you'll take ownership over acquiring additional skills and knowledge beyond that required by the organization and day-to-day demands of their role
- Communicates clearly, whether verbally, in-writing or when delivering a presentation. Exercises good judgment in delivering communications by considering situational context and the intended audience.
- Organisation skills and a structured working approach, ability to deal with several different activities in parallel,
- Ability to influence and drive issue resolution with cross-functional teams in a matrix organisation.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
Top Skills
What We Do
When you join Adobe Life in Austin, you’ll immerse yourself into a world of cutting-edge technology, exceptional colleagues and meaningful work that touches millions of people everywhere.
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Why Work With Us
Adobe Austin embodies the culture of the Austin neighborhood around it which is diverse, enterprising and innovative.
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