Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Customer Success Manager for Enterprise Accounts, you will manage and foster relationships with our key enterprise clients to ensure their success with our solutions. This role involves understanding the unique requirements of large-scale enterprises, overseeing the implementation of projects, providing strategic guidance, and ensuring the expansion and retention of our core customers.
Responsibilities
- Oversee the successful implementation and adoption of our solutions within enterprise accounts.
- Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
- Analyze and report on account health, expansion opportunities, and risk factors.
- Develop and maintain close relationships with key stakeholders and decision-makers.
- Deliver insights and recommendations to improve product usage and satisfaction.
- Collaborate with the technical team to address client-specific requirements.
- Ensure contract renewal and manage commercial negotiations.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field.
- Extensive experience in customer success or account management, preferably with enterprise accounts.
- Proven ability to manage large-scale projects and implementations.
- Strong analytical skills and proficiency in reporting and account analysis.
- Excellent communication and relationship-building skills.
- Deep understanding of customer success metrics and strategies.
- Proficiency in HubSpot CRM or similar tools.
Bonus Points
- Prior experience in B2B Enterprise Sales roles.
- Advanced degree in a relevant field.
- Fluent in English.
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
