Senior Customer Success Engineer (Malware & Threat Intel)

At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry.

Notable breaches such as SolarWinds, CircleCI and 3CX have elevated software supply chain security as a top initiative across every organization developing or purchasing software. Only ReversingLabs delivers the software package analysis speed and intelligence needed to protect against this critical area of risk.

Our vision is clear. Arming every company with end-to-end insights to ensure development releases securely, IT purchases safely, and the SOC can effectively detect, isolate and respond. We are seeking extraordinary talent for this game changing opportunity to help forge this transformational journey at ReversingLabs.

As a Senior Customer Success Engineer, you will be a trusted technical advisor and subject matter expert ensuring organizations maximize the value of their ReversingLabs investments. Specializing in malware analysis, threat intelligence, or related domains, you will help organizations operationalize our solutions, optimize workflows, and drive measurable security outcomes. This role requires a strategic thinker who can navigate advanced technical challenges, align solutions with customer security strategies, and drive product adoption through solution designs, optimizations, and technical workshops. Working closely with internal stakeholders, you will support long-term adoption, retention, identify organic growth opportunities, and help to shape future product innovations. If you have deep technical expertise, a passion for cybersecurity, and a proven ability to support large-scale environments, we invite you to join our team.

What You Will Do

• Serve as a technical advisor, specializing in malware analysis, threat intelligence, threat hunting, security operations, or related domains.
• Operationalize ReversingLabs technology by optimizing workflows and driving measurable security outcomes. This may involve occasional customer travel (up to 25%, often fully remote).
• Address advanced security challenges by offering tailored solutions and optimizations to meet unique customer needs.
• Align solutions with customer security strategies, ensuring long-term adoption and success while identifying organic growth opportunities.
• Lead technical workshops, deep-dive sessions, and hands-on training to help customers fully leverage product capabilities.
• Partner with Customer Success Managers, Solution Architects, and Account Executives to support retention strategies and uncover growth opportunities.
• Collaborate with Product Management and Engineering teams to ensure customer feedback informs product enhancements and innovation.
• Other duties as assigned 

What We Are Looking For

• 6+ years of extensive experience and deep expertise in customer-facing roles focused on malware analysis, threat intelligence, security operations centers, and related domains, with proficiency in dissecting malicious code, gathering actionable intelligence, and orchestrating security operations to proactively defend against cyber threats

• A strong understanding of modern malware analysis practices (e.g., static and dynamic analysis), tools (e.g., Antivirus, VirusTotal, IDA Pro, Ghidra, etc.), and technologies (e.g., sandbox environments, virtual machines) with navigating complex threat hunting architectures (e.g., SIEM / SOAR systems, EDR solutions, threat intelligence platforms, etc.) and operational challenges in security operations centers (e.g., incident response, threat detection, and mitigation)

• Excellent communication and stakeholder management skills, translating complex technical concepts for technical and non-technical audiences
• Ability to work cross-functionally with CS, sales, product, and engineering teams
• Passion for cybersecurity, continuous learning, and creating high-impact solutions
• Bachelor's Degree or equivalent experience

• Competitive compensation packages (base, bonus, and equity)
• HRA - RL covers your Medical deductible through reimbursements
• Employer paid dental, vision, disability & life insurance
• Voluntary Buy up Life Insurance for you and your dependents
• 401k: Traditional and Roth 
• Flexible Spending Accounts (health & dependent)
• Flexible PTO-take time when you need it
• Quarterly (3 day) Wellness Weekends
• Access to Udemy Business for professional development and continuous learning across a wide range of courses
• Pet insurance
• Hospital Indemnity insurance and Accident insurance
• Employee Assistance Plan (EAP)- offering mental health, financial, and legal resources
• Remote Work Stipend to cover the cost of your internet and cell phone cost
• All employees receive a complimentary membership to the Calm app, promoting mental well-being, and stress reduction
• Volunteer Time allowance of 8 hours yearly to support the 501c of your choice
• Opportunities for advancement
• Innovative and collaborative work environment

The base salary range for this role is influenced by several factors, including work location, job-related skills and experience, relevant education, training or certifications, and other business needs. For this position, the target base salary is $174,000 - $184,000.

At ReversingLabs, we believe that cash salary is just one part of our Total Rewards package. We’re proud to offer a comprehensive benefits package that includes base salary, bonus, stock awards, and extensive healthcare coverage. Additionally, we provide quarterly wellness weekends, retirement savings options, an annual Calm membership, access to Udemy for training and growth development, parental leave, and much more. We look forward to sharing more details about our Total Rewards package during the recruitment process.

ReversingLabs was founded in 2009 with the mission to offer the ultimate threat detection solutions. Our security products are used by some of the largest organizations in the world, including 2 of the top 3 banks, 4 of the top 6 software companies, and 2 of the top 6 insurance companies. We have been honored with numerous awards through the years including the 2023 Global InfoSec Award, 2022 CDM Global Infosec Awards,  for Best Threat Intelligence Technology, a 2020 Stevie Award, and the 2017 JPMorgan Chase Hall of Innovation Award for our truly unique malware and explainable threat intelligence products. 

Our pioneering technologies, exceptional products, and successful customer deployments also drove investments in ReversingLabs by some of the prominent investors in the world. With remote employees throughout the United States and England, and offices in Boston, United States and Zagreb, Croatia, ReversingLabs will continue to deliver groundbreaking innovation with top global talent.

We are committed to an inclusive and diverse team. ReversingLabs is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ReversingLabs is an equal opportunity employer.
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