Senior Customer Insight Researcher

Job Description:

Reporting into the Principal, Customer & Market Research, the Senior Customer Insight Researcher is part of the wider Risk & Research Proposition team, the Analyst helps deliver the key customer and market insights the various stakeholder teams need to drive growth.

Dow Jones Customer Insight Analyst

The Propositions team is responsible for growing Dow Jones’ portfolio of B2B products. Working closely with Proposition, Product Management, Marketing and other stakeholders the function is responsible for exploring and delivering a series of new propositions to market.

Key Responsibilities

●  Undertake customer and market research covering end-to-end propositions design, from market analysis, to working directly with C&MR team members to support business and proposition leaders on business case development.

●  Assists the C&MR team to represent the voice of the customer at senior leadership level to ensure that customer and market intelligence is at the heart of decision-making on a day-to-day basis. This means championing the customer, challenging any plans and initiatives that are not customer-focused and proposing solutions that profitably meet customer needs / wants.

●    Develop strong working relationships within the C&MR team and other functions at all levels across the business in order to deliver tailored and relevant insights.

●    Deliver customer and market research projects, from actively participating in briefing sessions, to research design, through to execution, such as customer recruitment, managing fieldwork, reporting fieldwork and project progress, performing QA, undertaking analysis and reporting – whether independently or as part of a working group, drawing on a wide set of research and analytics methodologies.

●  Undertake ‘desk’ research in a thorough way and ensure insights are appropriately synthesized.

●    Liaise with external partners, such as research agencies or research tool providers, to ensure work/services delivered are world-class, in line with internal standards, and delivering value for money for Dow Jones. Engagement with third-parties will be under the direction of the team leader.

●    Support the Customer & Market Research team lead with workflow / workload planning and budget management.

Attributes & Experience

●      Ability to learn quickly, solve problems creatively, and thrive in a fast-paced environment.

●       Demonstrate a thorough understanding of qual and quant research methodologies alongside their appropriate use. A ‘hands on’ qualitative researcher with experience of designing discussion guides within a B2B setting. Some familiarity of using Qualtrics (or similar leading platforms) to design, set up and launch surveys.

●      Experience of performing ‘desk’ research and obtaining relevant insights using publicly available information and news sources.

●      Demonstrate flexibility in responding to changing business priorities and requirements.

●      Proven track record of getting results in a matrix organization.

●      Working a minimum of 3 days a week in the London office and being comfortable in a remote working environment and knowing how to influence from a distance.

●      Solid experience of customer and market research including project management and delivering credible and actionable insights.

●      Capable of managing projects and deadlines effectively and independently.

●      Excellent numeracy and literacy skills, with attention to detail.

●      Strong communication and stakeholder management skills.

●      Strong presentation skills, passion for storytelling, and the ability to make complex data easy to understand.

●      Proficiency with Google’s suite products (Google Sheets, Google Slides).

●      Experience in the market research industry, in-house or agency-side.

●      Experience of conducting research and managing research teams in B2B markets, ideally within the media, news, information & data sectors.  

Dow Jones

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 135 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, Penta, MarketWatch, Financial News, Mansion Global, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS etc.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Subscription Discounts

• Employee Referral Program

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Risk & Research

Job Category:

Data Analytics/Warehousing & Business Intelligence

Union Status:

Non-Union role