Senior Creative Account Manager

Our Opportunity:

Chewy is looking for a Senior Creative Manager to join our Creative Services Team in Boston, MA! Our Creative Managers nurture outstanding creative outcomes that meet our internal partner’s business objectives. They understand what positive relationships require and the standard processes for growing them while delivering an outstanding level of customer service.

In this role, you will lead all aspects of creative planning and execution of Private Brands, as well as Product Marketing for Chewy. You will partner with Creative Leaders to develop creative strategies and solutions for our clients’ business challenges. You will define client engagements for complex cross-functional programs, prioritizing multiple projects from start to finish. A passion for pets and culturally defining consumer brands is a requirement.

What You'll Do:

• Coordinate creative planning and execution for cross-functional, multi-disciplinary programs and/or campaigns to support Private Brands and Product Marketing including brand and campaign development for Chewy across multiple owned and paid channels. 
• Partner with Business and Marketing teams as they develop their briefs, serving as the voice of Creative and understanding creative processes and standard methodologies for all media (TV/OTT, PR, Site, Email, Social, Paid Media, Direct Mail, and Mobile/SMS).
• Develop a deep understanding of the customer journey and help identify creative opportunities to better acquire, activate, and retain target audiences. 
• Be the guide on how creative performance will be measured and what success looks like for every engagement.
• Assure all internal and external collaborators are aligned on core programs.
• Identify, build, maintain, and grow relationships with client partners. Influence strategy and creative. 
• Be very comfortable addressing senior-level clients: consistently evoke trust and credibility through critical thinking and communication style when addressing leadership.
• Ensure detailed development and execution of marketing tactics.
• Manage and define scopes of work and creative approaches.
• Proactively and effectively communicate internal and external business recommendations, priorities, risks, and tradeoffs to ensure quality control, brand reputation, and best business practices.
• Deep knowledge and experience in defining and implementing a wide variety of marketing programs, processes, and standard methodologies.
• Be an ambassador for Creative Services in presentations and strategy discussions, and instill a passion for collaboration, teamwork, and inspiration.
• Lead, motivate, and/or mentor teams.
• Have an impact on the Creative Services output and culture.
• Forecast, track and report on client programs and provide key insights to Senior Leadership to inform business operations.
• Roll up your sleeves to pitch in wherever needed.

What You'll Need:

• Bachelor’s degree required in Communications, Journalism, Marketing, English or related field 
• 6+ years experience within an agency or marketing department setting, managing creative teams/outside creative resources and interfacing directly with senior-level client contacts
• eCommerce and/or Retail account management experience preferred
• Team-oriented and able to mentor and coach others
• Customer-centric and data-driven
• Perform tasks as a leader – is a problem solver internally and for the customer
• Be organized, forward-looking, meticulous, and proactive
• Be the ultimate teammate, adaptable to a fast-growing, changing environment; this role will work closely with multiple departments and leaders at all levels
• Be willing to go above and beyond to deliver on business needs, even if not directly in your abilities