Our Opportunity:
Chewy is looking for a Creative Manager to join our Creative Operations Team. Our Creative Managers foster outstanding creative outcomes that deliver on our internal partner’s business objectives! They understand what positive relationships require and the standard methodologies for growing them while delivering an outstanding level of customer service.
In this role, you will serve as the sole owner of creative project planning and execution for defined and/or standardized Chewy brand & marketing campaigns that require end-to-end subject matter expertise. You will partner with Creative Leaders to develop creative strategies and solutions for our client’s business challenges, while prioritizing multiple projects from start to finish, including handling scope and resources, scheduling, developing project plans, and providing status updates to both project partners and executive teams. You will partner with Design, Production Design, and Copywriting, as well as our Studio Project Management teams to handle all factors that govern project success to ensure high-quality delivery within time, cost, and quality parameters. A passion for pets and culturally defining consumer brands is a must.
What you'll do:
- Partner with Business and Marketing teams as they develop their briefs, serving as the voice of Creative, and ensuring adherence to creative process and media standard methodologies.
- Intake all creative briefs, ensuring creative requirements, specs, and standard processes are collected.
- Partner with Marketing teams to develop tailored, actionable project plans with defined timelines and an emphasis on speed to market
- Work directly with Creative teams to resource and assign deliverables, shepherding design through Creative Review and final approvals, serving as the voice of the customer and business throughout the process, while ensuring timely project completion of all creative and copy assets
- Master and use PM software tools to successfully navigate creative teams through project workflow and deliverables as well as collect key project data to support business initiatives, decisions, goals, and growth
- Build and foster relationships with both internal and external teams, ensuring alignment and acting as the liaison between collaborators and creative service teams.
- Lead Creative Reviews, driving alignment and next steps across Marketing, Merchandising, Product, Brand, and Creative. Synthesize all feedback and ensure clarity for creative.
- Lead internal and external status meetings; forecast, track, and report on project health. Advise on risks, issues, and tradeoffs to achieve launch.
- Be an ambassador for Creative Services in presentations and strategy discussions, and instill a passion for collaboration, teamwork, and inspiration.
What you'll need:
- Bachelor’s degree required in Communications, Marketing, or related field.
- Minimum of 5-7 years experience within an agency or marketing department managing creative workflow and teams.
- eCommerce and/or Retail account management experience preferred.
- A working knowledge of multi-channel marketing tactics, with an emphasis on digital (Site, Email, Social, Paid Media, Direct Mail, and Mobile/SMS).
- Proficiency with project management software tools with a passion for optimizing processes and maintaining detailed project documentation. Experience in Workfront, Smartsheet and/or Figma is a bonus!
- Ability to work under pressure and meet deadlines in a high-volume, fast-paced creative environment.
- Experience with file and asset management in a shared server/location preferred.
- Excellent attention to detail is a must as you will be responsible for quality control of assets.
- Effective and results-driven management of design and creative processes, ensuring that the team provides both high-quality and efficient deliverables while upholding the client’s brand standards and acting as a brand steward.
- Less than 10 % travel
#LI-Hybrid
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
