Senior Conversation Designer

24WD83313

Position Overview

We are seeking a highly skilled and experienced Senior Conversation Designer to join our team. This individual will play a crucial role in shaping the future of multimodal conversational experiences across our platforms. The ideal candidate would have experience designing for probabilistic systems and a strong background in conversation design, user experience design, and a good understanding of natural language technologies. You will work closely with cross-functional teams to create intuitive, engaging, and effective conversational experiences. You will work remotely and report into a Design Leader on the DXC team.
 

We are open to remote candidates based in the United States and Canada.

Responsibilities

Design Conversational Experiences

• Conceptualize, design, and iterate on high-quality end-to-end conversational experiences

• Develop natural dialog flows, user flows, components, and frameworks that clearly outline the conversational architecture

• Create conversational prototypes to validate ideas and communicate concepts

• Document experiential requirements, guardrails, and test cases, as well as processes and methodologies

• Ensure interactions are intuitive, engaging, and aligned with business objectives and technical capabilities

• Test for consistency and contextual coherence across the conversational experience

• Analyze conversational data to identify gaps and propose conversational solutions

Collaboration and Stakeholder Management

• Collaborate with product managers, engineers, UX designers, and content strategists to define and implement conversational design strategies

• Gather and synthesize requirements, constraints, and feedback from diverse stakeholders to inform design decisions

Research and User Testing

• Conduct user research and usability testing to validate experience concepts and refine conversational interfaces

• Analyze user interactions and feedback to continuously improve the conversational experience

Innovation and Best Practices

• Stay up to date with the latest trends and best practices in conversation AI design, natural language processing, and user experience

• Advocate for and implement innovative design solutions that enhance the user experience and meet business goals

• Champion trust and transparency best practices in your everyday work

Minimum Qualifications

• 5+ years as a conversational designer or similar role in customer facing conversation design

• 2-3 years using AI to design experiences for users

• Demonstrated experience creating prototypes, customer flows, problem definition, and analysis

• Ability to utilize and contribute to evolving digital standards and guidelines

• Recognition of emerging technologies in the AI space including LLMs and Machine Learning

• Ability to work independently and on teams to solve complex problems

• Excellent communication skills, both verbal and written

• Understanding of best practices and nuance required for global communication

Preferred Qualifications

• General understanding of design best practices, including WCAG 2.1 Accessibility, Layout, and Form

• Involvement in working on conversation AI chat- and voice-based experiences.

• Familiarity with extended reality technologies

• Experience working in agile development environments

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $106,500 and $183,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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