At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
The Senior Consultant is a leader within Forrester’s North America consulting practice and is responsible for leading client delivery of consulting engagements and owning methodologies (products) in the customer experience and/or digital experience space. The candidate will be responsible for maintaining the tools and templates that enable consistent, high-quality delivery, and optimizing and standardizing the delivery process. They will also support business development, in close collaboration with Forrester Sales.
The ideal candidate has strong core management consulting skills, domain experience, and expertise across a variety of industries in the above-referenced fields, and experience working in small, highly collaborative, client-focused teams. Candidates must be detail-oriented and a strong team player, with superior written and verbal communication skills, innate intellectual curiosity, deep analytical capabilities, and very strong project management skills.
Job Description:
- Lead client engagements from intake to execution, conducting discovery sessions, analyzing data, applying research-backed methodologies, and delivering strategic recommendations.
- Support business development by collaborating across Forrester’s ecosystem to identify opportunities, craft compelling proposals, and develop statements of work (SOWs) to support Forrester client needs around digital transformation, technology modernization, and data/analytics initiatives.
- Develop high-quality consulting deliverables, including executive presentations, strategy reports, and data-driven insights using PowerPoint, Word, and Excel.
- Manage client expectations and project timelines, ensuring the successful execution of engagements with measurable business impact.
- Create and refine repeatable consulting offerings, developing sample deliverables and marketing assets that align with Forrester’s research.
- Continuously enhance consulting methodologies by contributing to internal best practices and practice development initiatives.
- Consistently meet or exceed business development and revenue targets, demonstrating a strong ability to sell and scale consulting engagements.
Job Requirements:
- Eight-plus years’ experience with customer experience consulting, technology consulting, or digital transformation, with a strong focus on digital experience.
- Experience in standardizing consulting delivery processes and tools.
- Proven track record of delivering high-value consulting engagements for enterprise clients.
- Experience working with C-level executives and senior technology decision-makers.
- Deep understanding of technology trends, customer experience methodologies, digital experience best practices, and/or digital transformation.
- The ability to effectively lead engagements and team resources to exceed client expectations.
- Excellent written and verbal communication, presentation, and client-facing skills.
- A willingness to listen and learn from clients, peers, and ecosystem partners.
- The ability to travel as required (approximately up to two to six days per month).
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City and San Francisco. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate’s primary work location, experience, training, education, and credentials.
Base salary range: $109,000-$177,000
Base salary range for New York City, NY & San Francisco, CA: $125,000 – $203,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Consulting Quarterly Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 10%
The application deadline is May 30, 2025. Please refer to the job posting on Forrester.com careers page if the deadline has been extended
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
Explore #ForresterLife on:
Glassdoor
FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Benefits at a Glance
Benefits at a Glance - Cambridge
Top Skills
What We Do
Forrester is one of the most influential research and advisory firms in the world. We help business and technology leaders use customer obsession to accelerate growth by putting their customers at the center of their leadership, strategy, and operations. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and chart new paths. Our unique insights are grounded in annual surveys of more than 675,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective methodologies, including Forrester Wave™ evaluations; over 52 million real-time feedback votes; and the shared wisdom of our clients
