Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
An exciting opportunity has become available within Payments TRI for a Senior Consultant In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution-based support. This role includes various aspects of voice, as well as a pro-active approach to supporting the client needs holistically.
Job Description
- Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
- Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
- Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
- Remain alert and report real or potential risks identified from customer queries and assist with system testing.
- Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
- Maintain and continuously look for opportunities to further develop skills and knowledge base
- Ability to adapt to fast paced working environment
- Ability to work under pressure
Education and Experience Required
- NQF Level 5/6 : Grade 12/Diploma and/or Degree
- Minimum 4/5 years in an International Banking Payments role
- Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT or ISO equivalent messages and related SWIFT standards.
- Understating of EXCON BOP reporting for international payments (incoming cross boarder payments)
- Clear understanding of the service center support methodology
- Ability to investigate and reconcile Nostro and Vostro accounts
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
