Senior Compliance Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Senior Compliance Analyst (L4) to join our team at MBPS. In this role, you will be responsible for providing support to the Market Conduct Compliance Insurance Examination Team. The role will entail coordinating communications to external distribution partners, helping with Insurance Examination set up, posting review evidence collection, and drafting closing reports as needed.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Effectively manage the Insurance Examiners shared Outlook mailbox.

• Communicate directly with contracted firms, and advisors for compliance policies and procedures as escalated during the contracting process.

• Ensure adherence to follow-up timelines for evidence collection and closing of items, while diligently monitoring requests and escalating when needed. 

• Review compliance policies and procedures sent in by distributors for completeness.  

  • A good understanding of procedures with a compliance expertise.

  • Confirm receipt of the compliance documents from the advisor.

  • Log the date of receipt in the compliance tracking system.

  • Utilizing AI to validate all elements are present.

  • Ability to adapt and understand learning is ongoing as regulations change.

• Manage escalations to the Insurance Examination team.

• Prepare distributor pre-work for business practice reviews, including:

  • Set up compliance folders. 

  • Researching historical conduct and complaints

  • Order advisor client listings.

  • Validate licensing using internal systems and external provincial regulator websites.

  • Adhere to compliance records management protocols.

• Manage collection of distributor action plans, outstanding policies and post review evidence as needed.

• Assist Manager, and Insurance Examiners with updating existing documentation and templates when changes occur.

• Participation in Market Conduct, Compliance projects as needed.

Qualifications:

• Bilingualism (French) is an asset.

• Experience in insurance industry is a definite advantage.

• Proficiency with Microsoft Office, (Word, Excel, Teams, Outlook), ChatMFC, Sharepoint sites and validating license information on Provincial Regulatory websites.

• Ability to multi-task and prioritize multiple deadlines at the same time.

• The successful candidate will have to communicate to both internal and external business partners.

• Ability to deal with a wide variety of personalities in a professional manner.

• Conceptual understanding of the corporate compliance methodology and program objectives.

• Must accomplish objectives through influence, not direct authority.

• Must manage a substantial number of requests, while tracking and staying within the follow-up guidelines.

• Must work in an environment that is physically remote from the team.

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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