Vice President - Receivables Operations (Cebu)

Job Description
J.P. Morgan is a premier Corporate and Investment Bank with a full suite of global financial services and capabilities. The Corporate and Investment Bank has three primary businesses: Markets, Investor Services and Banking. The world's most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business in more than 100 countries. We offer strategic advice, lend money, raise capital, help manage risk, extend liquidity, buy and sell securities and provide many other banking services in markets around the world.
As a Vice President within Receivables Operations, you will manage the day to day Operations. The person will require strong people management skills along with managing key business deliverables. The role/ position would also assume the responsibilities of managing large teams, it involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
Job responsibilities:

• Manage daily volumes / operational tasks and EOD completion within the SLA
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Touchbase regularly with partner locations on workflow strategy and present the Monthly Business reviews with Senior Leadership Team
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Conduct constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
• Develop an environment of continuous focus on productivity and quality.
• Conduct constant and regular review of processes and performance with focus on improving departmental competency.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect the work/environment.
• Manage overall Performance Management and Talent Review process

Required qualifications, skills and capabilities:

• Qualified professional (Graduate or higher) with a minimum of 8+ years of experience in transaction processing Operations or any graduate with a higher vintage and strong team management experience in operational environment
• Experience and a strong working knowledge of various aspects of Operation Management.
• Excellent communication, presentation (both oral and written) & influencing skills
• Strong ability in driving conversations and/or influencing decisions/direction with Business / stakeholders
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through; Escalate issues as appropriate.
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Proven leadership and people management skills.
• Proven ability to build strong business relationships within the site and across the business.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong project management and analytical skills with working knowledge of Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
• Strong presentation skills with the ability to create executive presentations
• Ability to work overtime as needed and be flexible on work schedule (24/7 work environment)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.