Senior Communications Consultant

Description and Requirements
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, we're dedicated to making a difference in the lives of our customers.
Role Value Proposition:
At MetLife, we are always there for our people, our customers, our communities and our shareholders through our every action, interaction, transaction and relationship.
For our frontline service and operations employees around the world, each call they answer takes them into our customers' lives and into moments that matter. These 'always moments' - gestures big or small during extraordinary times - are the moments customers will remember, the moments that create remarkable and enduring customer relationships, and the moments that define MetLife.
As Senior Communications Consultant, you will have multiple responsibilities. You will help advance key priorities for the head of Global Technology & Operations (GTO). As communications business partner to the EVP/head of Global Customer Service & Operations (GCSO) and the group's leadership team, you will help drive communications fostering a sense of engagement, belonging and purpose among the very people who take care of our customers every day. You will also lead our communications efforts around Triangle Tech X (TTX). TTX is one of the ways MetLife contributes to our purpose by exploring emerging career opportunities, identifying evolving skills for development and encouraging inclusivity in STEM.
Key Responsibilities:

• Support the VP Global Communications - GTO and the team with professional internal and external communications that will help drive business objectives and serve as lead communications business partner to the head of GCSO
• Empower the GTO leadership team to articulate the vision and strengths of GTO, while also increasing alignment and consistency of message; provide counsel to senior leaders on communication strategies and secure buy-in on approaches
• Enhance MetLife's reputation, both internally and externally, as a place for technology and operations talent to thrive
• Strengthen employee engagement with communications executed across a range of channels while continually seeking new and better ways to connect to key audiences
• Simplify complex ideas and strategies from the organization to internal/external audiences, understanding how to make them relevant and working effectively with others at all levels within the organization
• Lead all communications activities, including marketing and social media, around the annual MetLife TTX Conference; TTX Talks, a virtual video series of meaningful dialogues with influential STEM leaders; and our TTX LinkedIn site.

Essential Business Experience and Technical Skills:
Required:

• Excellent writing skills and able to translate business priorities into compelling stories and messages
• Internal communication business partner experience
• Superior project management skills
• Strong verbal communication skills
• Proven relationship management skills
• Proven blended PR and social media skills
• Must have the ability to understand cultural nuances
• Bachelor's Degree

Preferred:

• 8+ years relevant business experience, including written and multimedia content
• Experience supporting a technology and operations organization with a focus on customer service

The salary range for applicants for this position is In Cary & DC - 91,400 - 121,900. In NY & NJ - 105,200 - 140k..
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
In Cary & DC - 91,400 - 121,900. In NY & NJ - 105,200 - 140k.
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