Senior Client Success Manager

Why Lytx:

Since 1998, Lytx has led the video telematics industry using proprietary machine vision, artificial intelligence, and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx, you'll be a part of something good - helping save lives on our roadways.

As a Senior Client Success Manager (CSM) – Dedicated, you’ll be the trusted partner for one of Lytx’ largest and most strategic clients, guiding them through all client lifecycles, deployment through renewal. In this fast-paced role, you’ll collaborate with clients to understand their goals, craft tailored solutions, and drive adoption of Lytx’ products. You’ll share best practices, lead change, and solve challenges to ensure program success. By building strong relationships and working cross-functionally, you’ll play a key role in fostering long-term partnerships and helping clients achieve meaningful results.

You’ll Get To:

• Serve as the main point of contact for the Client’s Safety and Operational Teams for Lytx program related topics.
• Develop and implement Account Plans that align with client business objectives, including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR.
• Prepare and present strategic business reviews and consultative recommendations to client leadership teams, fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions.
• Identify and nurture long-term relationships with Strategic and Operational client stakeholders, including VP and C-level executives, to ensure ongoing executive access and retention.
• Conduct regular analysis and review of progress towards established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans to address.
• Monitor client health, address issues proactively, and drive contract renewals while minimizing churn.
• Work to identify any actions or missing actions that may introduce risk into the customer’s success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk.
• Perform other duties as assigned.

What You’ll Need:

• Bachelor’s degree or equivalent experience.
• 5–7 years in Enterprise Client Success or Account Management experience in SaaS environment.
• Proven track record of confidently and effectively communicating with client executives.
• Skilled in developing account strategies that align with client goals, including upselling and cross-selling opportunities.
• Strong client focus, problem-solving, and organizational skills.
• Experience leading complex projects; managed services or fleet industry experience preferred.
• Ability to flourish in a constantly evolving environment.
• Travel 10-20% of the time.

Benefits:

• Medical, dental and vision insurance 
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  This position is also eligible for an incentive compensation plan.  The expected hiring salary for this position is:

$89,750.00 - $113,250.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.