Senior Client Style Advisor, Santo Spirito

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.

Overview

You will act as an ambassador for brand in our Santo Spirito store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. As keyholder you will be responsible for independently opening and closing the store in line with company standards.

Your Mission:

·        Provide excellent service through continued commitment to our service values and standards, complying with the Stella client experience.

·        Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

·        To know and achieve your, and the store's daily, monthly and annual sales targets.

·        Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.

·        Maintain an understanding of current products, trends, collections and sustainability elements, ensuring that clients are informed and inspired.#

·        Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

·        Participate and host morning briefs to align team on training and product updates.

·        Lead by example in all aspects of your day, ensuring your positive attitude, motivation and professionalism is passed to the wider team.

·        Responsible for opening/closing the store to company standards, including cash handling, reporting and feeding back of trade information at the close of shift.

·        To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.

·        Understand and align with PCI compliance policy and regulations, consistently.

·        Adheres to Security and Health and Safety regulations.

·        Support the store by driving accuracy with stock handling and stock movements, including cycle counts, spot checks and investigating discrepancies.

·        To replenish stock and maintain high standards of VM in store, aligned with company guidelines.

·        Personal presentation must be in line with company's uniform and grooming standards.

·        Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Advisor role

Your Talent:

·       Excellent communication skills, spoken and written. English and Italian are a requirement.

·       Sales experience ideally within a premium or luxury, fashion or beauty  brand and/or fashion store.

·       Experience of store opening and closing procedures, including communicating trade information to HQ.

·       Ability to adapt and flourish in a frequently changing, sometimes high-pressure environment.

·       Ability to initiate contact, and communicate confidently and effectively with team members and clients.

·       Motivated by being a great teammate with a common goal, working independently but also collaboratively to achieve the best possible result.

·       Strong clienteling skills and experience in establishing and maintaining successful and lucrative client relationships.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.