Senior Client Partner Ireland

Capita Experience is seeking a Senior Client Partner who will ensure that the services we provide align with the client’s business objectives while driving revenue growth and operational excellence.
The Senior Client Partner will work with functional Business Partners to maximise the financial and commercial performance of a portfolio of clients. The key measures of success in this role are Client Retention, Contract renewal, Profitability, Client Satisfaction, Service Innovation and Business expansion within an existing base of clients.

Job title:

Senior Client Partner Ireland

Job Description:

Key Responsibilities

• Drives growth strategy and plans for retention and development of a client portfolio to meet ambitious financial and strategic goals
• Drives a consultative approach for all client engagements, to maximise value creation for the client and revenue generation for Capita
• Serve as the senior point of contact for assigned clients, building strong and lasting relationships
• Oversee the creation and execution of detailed strategic account plans to maximise lifetime value of existing clients 
• Identify financial risk and build and deliver gap closure plans to mitigate impact on divisional performance
• Identify risks and barriers to success and develop contingency plans
• Builds and foster a motivated high-performing team to meet stretching financial goals
• Responsible for revenue and margin performance based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Understand sector-specific dynamics, customer and market trends to create value-add engagements that deliver insights for clients
• Work closely with internal leadership team to ensure the successful delivery of services according to agreed-upon timelines, quality standards, and service level agreements (SLAs)
• Act as a proactive problem solver by addressing client issues, resolving conflicts and ensuring a positive client experience
• Responsible for compliance with contractual obligations and negotiation of contract renewals

Our Ideal Candidate will have the following experience & Skills:

• Customer-focused mindset with a dedication to client success
• Highly proficient in value-based consultative engagements that drive growth
• Leadership: able to inspire, motivate and coach high performing teams to meet clear & shared outcomes
• Excellent relationship & stakeholder management, able to build trust and confidence early - typically operating at executive level with Clients, internally and with partners
• Engaging communicator, able to influence clients and build trusting relationships quickly
• Ability to understand Operations and identify opportunities to innovate and improve business outcomes for clients
• Strong commercial acumen, with ability to understand contractual frameworks and shape bid proposals
• Results-driven with a focus on achieving and exceeding targets
• Collaborative leadership and relationship management in large matrix environment to engender and deliver shared outcomes
• Growth mindset: instils a culture of continuous learning and excellence in self and others

Required Experience & Qualifications

• Bachelor’s degree is required, preferably in Business, Economics, Finance, or a related field

• 10+ years of experience in Account Management in a Customer Experience (CX) and/ or BPO organization, delivering against commercial targets
• Experience in building and maintaining strong collaborative relationships with senior internal and external stakeholders
• Preferable. Responsibility for B2C or B2B customer operations (Customer Care, Inside Sales, or Collections management)

About Capita Experience:

The purpose of Capita Experience (CE) is to consistently drive outstanding value to our clients by delivering exceptional customer service, competitive pricing, and positive outcomes. Our vision is to be the global customer services partner of choice, led by data, enabled by technology, powered by people.

What we hope you’ll do next: 

• Choose apply now to fill out our short application and attach your CV
• Your application will be reviewed and if successful;
• You will be invited to attend an interview with the Hiring Manager

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. 

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Dublin

,

Ireland

Time Type:

Full time

Contract Type:

Permanent