Senior Change Manager - (Senior Manager Level)

Location - Sydney [Remote]

About The Role:   

This role will work directly with our customer and play a pivotal role in leading and delivering the change management strategy during their Workday transformation project. The role provides leadership to both CloudRock and the customer change team in the delivery of the transformation. 

 Key Job Responsibilities   

Change Management Strategy & Planning 

• Design, drive and deliver comprehensive change strategies to support adoption of new processes, technology, organisation and cultural changes   

• Development of change impact assessments and change dashboards to be used with Executive stakeholders to drive the readiness and adoption agenda   

• Monitor quality assurance across change deliverables, from Change Leadership, Readiness and Adoption, Communications & Engagement and Learning     

Stakeholder Engagement & Communication 

• Engage with senior client stakeholders from Phase 0, across all phases of the programme lifecycle, ensuring a people-centric approach to every transformation   
• Develop targeted communication plans to support complex technology transformations, using innovative channels, addressing specific hotspots and deploying effective engagement tactics   

Training & Enablement 

• Oversee the design and delivery of training programs to equip end-users with the necessary skills to adopt new solutions effectively 

• Collaborate with training specialists to create role-specific learning materials and post-go-live support maximising the use of innovative technology 
• Provide coaching, education and mentoring to client change teams, building capability and establishing sustainable client change skills    

Change Monitoring & Adoption  

• Define key success metrics and develop mechanisms to measure adoption and user engagement  
• Lead efforts to identify and address barriers to adoption, ensuring a positive user experience 

Team Leadership & Collaboration 

• Provide mentorship and guidance to junior change management professionals within the team 

• Lead the development and implementation of integrated change plans, understanding critical dependencies with workstreams and external programmes    

• Partner with cross functional teams including Project Managers, Workday Consultants and Business Analysts to ensure alignment between technical deliverable and organisational needs.  
• Any other duties which may reasonably be assigned from time to time 

Necessary Experience 

• 10+ years of technology enabled change management experience in large-scale, global organisations experiencing major end to end transformations  

• Workday  HCM / Financials experience  
• Knowledge of latest technologies to support delivery of change management – MENTI, MIRO, PowerBI, LMS, ServiceNow 

Necessary Skills/Competencies 

Technical Competence 

• Strong knowledge of change management principles, methodologies and tools to provide an end to end change journey with employee experience at its heart 

• Familiarity with project management approaches, tools and phases of the project lifecycle  

• Ability to design, lead and facilitate engaging in-person and virtual workshops 

• Ability to scope, shape and develop appropriate resourcing profiles and budgets for change delivery on complex technology transformation programmes    

• Understanding of change network concepts and how to best advise our clients on solutions that will work for their specific needs – roles, sizing, activities etc.   

• Deep knowledge of communications required to support complex technology transformations, including comms planning, innovative channels, specific hotspots and effective engagement tactics   
• Deep knowledge of learning, training and knowledge strategies – how to effectively plan, resource and develop a learning curriculum based on audience groups and maximising the use of innovative technology  

Interpersonal Competence   

• Exceptional consulting, communication and presentation skills 

• Ability to establish and maintain strong relationships, working at all levels within an organisation, from C-Suite down.  

• Experienced influencer of others 

• Strong Problem solving and root-cause identification skills  

• Versatility – can work across the full lifecycle of a technology programme and range from being strategic to hands-on when needed  

• Flexible and adaptable; able to work in ambiguous situations  

• Resilient and tenacious with a propensity to persevere  

• Must be a team player and able to work collaboratively with and through others 

The Ideal Candidate   

• Change Management certification (eg Prosci, CCMP) 

• Workday certifications or familiarity with Workday HCM/Financials 

• Experience in the development of the change management go-to-market strategy and sales proposition – including pitch decks, demos, Partner and client briefings  

We Offer You:   

• A great environment to learn, develop and be successful in what you do    

• Opportunity to support our work with some of the World's most recognisable brands    

• Competitive package and hybrid work model    

• Travel opportunities for key events    

• Career growth opportunities (as we’re growing rapidly!)    

About CloudRock   

CloudRock is a leading digital transformation consultancy, headquartered in the UK, with offices in India, US, Portugal & Australia. We have an outstanding reputation within the ERP ecosystem and have some of the best consultants sector. We offer you a competitive total rewards package, continuing education & training (including Certified training), and tremendous potential with a growing worldwide organization.   

CloudRock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country, national, federal, state or local law.   

CloudRock is committed to a diverse workforce.   

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of CloudRock business units.