Senior Business Systems Analyst, Post Sales Systems

Posted Yesterday
Be an Early Applicant
3 Locations
159K-195K Annually
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
Helping Build a Better Internet
The Role
As a Senior Business Systems Analyst, you will focus on Salesforce Service Cloud and related applications, working closely with Customer Support and Success teams. Your responsibilities include requirements gathering, process improvements, system optimizations, troubleshooting, and ensuring a seamless integration of business needs with technical solutions.
Summary Generated by Built In

Available Locations: US - Atlanta, Austin or San Francisco
About the department
Join our dynamic Enterprise Applications (GTM) team, where we power the backbone of our organization's customer-facing operations. We're the architects behind mission-critical platforms that drive our business forward, specializing in Salesforce ecosystem implementation and optimization.
Our team excels in deploying and managing sophisticated solutions including Salesforce Sales Cloud, CPQ, and Service Cloud, serving both our internal teams and valued customers. We take pride in transforming complex business challenges into streamlined, scalable technology solutions that deliver measurable results.
If you thrive on solving intricate problems and are passionate about creating systems that make a real impact, you'll find yourself at home here. We're looking for innovative thinkers who can help us continue pushing the boundaries of what's possible with enterprise applications.
What you'll do
We are seeking an experienced Senior Business Systems Analyst to join our team, focusing on Salesforce Service Cloud and related post sales applications.
In this role, you will be closely working with our Customer Support and Customer Success business stakeholders to deliver a world class experience for both customers and our internal users. This individual will work closely with the IT product management team, Developers and QA team members.
The ideal candidate will bridge the gap between business needs and technical solutions, driving process improvements and system optimizations across our Salesforce ecosystem.
Examples of desirable skills, knowledge and experience

  • 7+ years of experience as a Business Systems Analyst, with a strong focus on Salesforce Sales Cloud/Service Cloud implementations and familiarity with Gainsight
  • Salesforce certifications: Administrator (Required), Advanced Administrator/App Builder, and Sales/Service Cloud Consultant (Preferred)
  • Proven experience in requirements gathering, business process modeling, and documentation using standard methodologies and tools
  • Strong understanding of Salesforce platform capabilities, including flow builder and Service Cloud configuration
  • Proven ability to troubleshoot production issues, analyze debug logs and effectively communicate with both internal and external stakeholders
  • Strong understanding of upstream and downstream integrations with Salesforce
  • Experience with Salesforce integrations, data migration, and third-party applications
  • Excellent analytical and problem-solving skills with attention to detail
  • Superior communication skills with the ability to effectively collaborate with technical and non-technical stakeholders


Nice-to-Have Skills

  • Experience with Agile methodologies
  • CSPO/CSM certifications
  • Understanding of Zoom Contact Center integration with Salesforce
  • Understanding of Customer 360 in Salesforce


Compensation
Compensation may be adjusted depending on work location.

  • For Bay Area based hires: Estimated annual salary of $159,000 - $195,000


Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance


Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan


Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

Top Skills

Salesforce
The Company
HQ: San Francisco, CA
3,900 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.

Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Cloudflare Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
HQSan Francisco, CA
Singapore
Austin, TX
Champaign, IL
Lisbon, PT
London, GB
New York, NY
Seattle, WA
Washington, DC
Learn more

Similar Jobs

Cloudflare Logo Cloudflare

Principal Business Systems Analyst

Cloud • Information Technology • Security • Software • Cybersecurity
Austin, TX, USA
3900 Employees

Cloudflare Logo Cloudflare

Data Analyst

Cloud • Information Technology • Security • Software • Cybersecurity
4 Locations
3900 Employees

Cloudflare Logo Cloudflare

Principal Business Systems Analyst

Cloud • Information Technology • Security • Software • Cybersecurity
Austin, TX, USA
3900 Employees

Cloudflare Logo Cloudflare

Business Analyst, Support

Cloud • Information Technology • Security • Software • Cybersecurity
Hybrid
3 Locations
3900 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account