Senior Business Analyst, Spectrum Business

Posted 2 Days Ago
Charlotte, NC
Senior level
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
As a Senior Business Analyst, you will analyze business operations, improve efficiency through strategies, collaborate across teams, and document processes.
Summary Generated by Built In

Do you want to use your analytical expertise to align business functions and organizational goals? You can do that. Ready to drive revenue improvements through process redesigns and the integration of new products or services? As a Senior Business Analyst at Spectrum Business, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You collect and analyze data from multiple sources to assess complex business operations, identifying opportunities to streamline workflows and enhance the customer experience. You develop and implement strategies to improve efficiency, reduce operational bottlenecks, and drive digital transformation. You create and update detailed documentation capturing process changes, system enhancements, and tool optimizations to ensure clarity and consistency across teams. Collaborating with multiple business units, you present optimal solutions, document cross-functional team requirements, and provide regular progress updates. You work both in-person and remotely within a dynamic office environment, fostering cross-functional teamwork and innovation.
WHAT OUR SENIOR BUSINESS ANALYSTS ENJOY MOST

  • Work with stakeholders to analyze operations and recommend solutions that align business functions with organizational goals.
  • Design and implement optimized workflows to enhance service reliability, reduce operational costs, and improve response times.
  • Analyze telecommunications business processes (e.g., sales support, order management, engineering, billing) to identify inefficiencies and improvement opportunities.
  • Recommend solutions for general business processes and planning based on an in-depth understanding of the company structure, policies and procedures.
  • Utilize automation tools (e.g., Robotic Process Automation [RPA], workflow management software) to streamline repetitive or inefficient tasks.
  • Collaborate with cross-functional teams to ensure seamless process execution.
  • Develop detailed process documentation, including SOPs, process maps, and training guides, for internal teams.
  • Compile, analyze, interpret and present complex processes to propose new strategies for current and future business changes.


WHAT YOU'LL BRING TO Spectrum Business
Required Qualifications

  • Experience: Five or more years of business analysis or related experience.
  • Education: Bachelor's degree in business or a related field.
  • Technical Skills: Proficient in Microsoft Office.
  • Skills: Expert in analyzing and interpreting data for multiple projects simultaneously; Prioritization, organizational and English communication skills.
  • Abilities: Ability to work independently in a collaborative, dynamic team environment.


Spectrum Business CONNECTS YOU TO MORE

  • Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
  • Learning culture: Company support in obtaining technical certifications.
  • Dynamic growth: Paid training and clearly defined paths to advance within the company.
  • Total rewards:


Apply now, connect a friend to this opportunity or !
#LI-MD2
BGN349 2025-50704 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Top Skills

MS Office
Robotic Process Automation
Workflow Management Software

What the Team is Saying

Eilisa
Stephanie
Raquenel
Mary
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Stamford, CT
100,000 Employees
On-site Workplace
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Spectrum Teams

Team
Product & Tech
About our Teams

Spectrum Offices

OnSite Workspace

Typical time on-site: None
Company Office Image
HQStamford, CT
Austin, TX
Company Office Image
Charlotte, NC
Company Office Image
Denver, CO
Los Angeles, CA
Company Office Image
Saint Louis, MO
Stamford, CT
Learn more

Similar Jobs

Spectrum Logo Spectrum

Sr HR Technology Analyst

Information Technology • Internet of Things • Mobile • On-Demand • Software
Charlotte, NC, USA
100000 Employees

Spectrum Logo Spectrum

Associate Business Analyst

Information Technology • Internet of Things • Mobile • On-Demand • Software
Charlotte, NC, USA
100000 Employees

Spectrum Logo Spectrum

UKG Developer/Application Analyst

Information Technology • Internet of Things • Mobile • On-Demand • Software
Charlotte, NC, USA
100000 Employees

Spectrum Logo Spectrum

Principal Data Engineer I - Spectrum Reach

Information Technology • Internet of Things • Mobile • On-Demand • Software
Charlotte, NC, USA
100000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account