Senior Associate, Payments and Omnicommerce Analytics

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

Get to Know the Team

The team shapes and grows Grab's business by contributing to the vision of becoming Southeast Asia's super app. The team develop business strategies that help us achieve our vision of serving the community. The team believe in creating mutually beneficial collaborations with corporate partners to enhance their business offerings and positively influence the lives of customers.

Get to Know the Role

Your main responsibility will be to support the expansion and growth of the Omnicommerce and Payments business in the Philippines by providing data-driven insights to guide decision-making. Your role will involve collaboration across teams, using data analysis to ensure that Omnicommerce and Payments programs are well-positioned for growth on the platform.

You will report directly to the Director, Commercial and Business Development, PH. You will be based onsite at our Ortigas office with flexible work arrangements.

The Critical Tasks You will Perform

• You will provide analytical support for the Omnicommerce and Payments teams, focusing on content, revenue, sales, expenses, and other transaction-related metrics.
• You will use analytics tools and metrics to deliver applicable insights, allowing informed decision-making and continuous improvement in merchant management strategies.
• You will build dashboards to track performance at both an overall and city-level, comparing targets and prior months.
• You will conduct Cause Analyses (RCA) to identify reasons for metric drops and determine actions and fixes.
• You will develop a framework to analyze the ROI from promotions and collaborate with the marketing team to understand the ROI of different campaigns.
• You will contribute to special projects or focus areas as needed.

Qualifications

What Essential Skills You will Need

• At least 2 or more years of experience in strategy, consulting, F&B, or a technology-related field.
• Experience providing analytical support, using tools and metrics to drive decision-making.
• Proficiency in Excel / Google Sheets (can maintain complex spreadsheets), with fluency in SQL. Knowledge of R or Python.
• Skills in quantitative analyses
• Experience in building dashboards to track performance metrics.
• Perform Cause Analyses to identify applicable insights.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.