Senior Associate Payments and Omnicommerce Analytics

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to Know the Team

Our team oversees, shapes, and grows the business in Grab. We contribute towards Grab’s vision of being Southeast Asia’s super app by providing everyday services that matter most to consumers in the Philippines. We develop and execute business strategies that help us achieve our vision of serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offerings and impact the lives of customers.

Get to Know the Role

We are in search of a dynamic and experienced professional to take on the role of Omnicommerce Analytics. This role primarily involves supporting the expansion and growth of the Omnicommerce and Payments business in the Philippines by providing data-driven insights to support decision-making. It’s a highly-collaborative role that cuts across teams, involving data analysis and application, and plays a critical part in ensuring Omnicommerce and Payments programs are well-poised for growth on the platform.

The Day-to-Day Activities

• Provide analytical support for the Omnicommerce and Payments team including content, revenue, sales, expenses, and other transaction related metrics (optimizing metrics, structuring issues, identifying solutions)

• Utilize analytics tools and metrics to provide actionable insights, enabling informed decision-making and continuous improvement in merchant management strategies.

• Collaborate with stakeholders, and recommend relevant OKRs

• Build dashboards and track performance at overall and city-level vs. target and vs. prior months

• RCA (Root Cause Analyses) to derive reasons for drop in certain metrics & arrive at actions and fixes

• Assist with product and feature rollouts and drive high impact business projects

• Build a framework to analyze the ROI from promotions and work with the marketing team to understand the ROI of different campaigns

• Help the Omnicommerce team across other analyses and requests to support business growth

• Help on any special projects or key focus areas

Qualifications

• Bachelor’s Degree in relevant field with a strong academic track record

• Can effectively communicate in English and Filipino

• At least 2-4 years of work experience

• Experience in strategy, consulting, F&B, and/or a technology related field is plus

• Proficiency in Excel/Google Sheets is required

• Fluent in SQL

• Proficiency in R/Python is a huge plus

• Competent in quantitative analyses and problem-solving

• Able to make key business decisions and provide rigorous, data-driven recommendations

• Comfortable working in a semi-structured environment

• A self-starter and independent learner who takes the initiative to challenge the status quo 

• Good interpersonal skills and can work with people at all levels with the ability to motivate and empower