Senior Application Support Engineer

Job Description

On a daily basis, the consultant will be in charge of a wide range of various technical & organizational tasks:
• Operational support on all environments (investigate and resolve incident & issues, change requests, maintenance, on call ...)
• Level 3 Support on IT infrastructure
• Ensure Stability of applications and systems (Set up relevant monitoring metrics, resilient architecture...)
• Drive technical projects with infrastructure and dev teams (drive meetings & planning)
• Participate in providing technical architecture and support on Business Projects
• Improve our tools and procedures (shell scripting, PowerShell, test scenario...)
• Provide secure architecture, which comply with SLAs.
Our applications requires to be available 24/7 this is why it is necessary to have an on call line for the team on non-working hours for maintenances and issues.

- Follow-up and coordination of changes and technical operations (electrical shutdown, servers move, etc.)
- Change management : production of new versions of applications and any change on infrastructure part.
- Carry out the commissioning of the new versions of applications in collaboration with the teams in charge of the development and maintenance of these applications and on the other hand with the technical teams: Systems engineers, Databases, Work and network possibly.
- Management of treatment scheduling
- Participate in the resolution of production incidents and contribute in problem management
- Drafting / maj of instructions
- Document the components and operation of applications: software architecture, technical architecture, procedures, supervision needs, ...
- Manage backup data and ensure regular restoring test.
-Monitoring application and infrastructure with efficient alerting system to guarantee SLA with business line.
-Control load capacity for application and adapt infrastructure resource by more allocation or redesigning architecture
Guarantee DRP (Disaster Recovery Plan) : twice test a year to ensure different scenario (like Datacenter lost, server or network failure …)
Project management : define technical architecture for new application using infrastructure standards and work with dev team to build it

The consultant will find hereunder a range of tools and technologies that we are using:
• Minimum 6 years of experience on Linux IT Project, 
• Good knowledge of Linux environments (Windows Server is a plus),
• Proficiency in scripting languages (shell, phyton),
• Strong understanding in web servers (manage migration from websphere to jboss for example),
• Good knowledge of security: SSL certificates, reverse proxy, loadbalancing,
• General knowledge in scheduler tools (Control-M, VTOM)
• General knowledge of monitoring tools (Zabbix, Grafana, ELK),
• General knowledge of deployments tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory, Openshift, Docker)