Senior Analyst, Business Intelligence & Analytics – eCommerce and Customer Insight

Senior Analyst, Business Intelligence & Analytics | eCommerce and Customer InsightDigital Transformation and Technology Budapest, Hungary

The Business Intelligence & Analytics | eCommerce and Customer Insight Analyst will be a key part of a team of technical business analysts that support the online and marketing communication business to manage, automate and streamline their data requirements and develop and present insights that drive business decision making while understanding business specifics and providing value-added service.

This role will be the analytics expert for the Sony Europe online business, providing reporting and insights on web-based metrics, sales impacts, social media and marketing KPIs as well as providing the direction on future online analytics initiatives.

Whether it be understanding market behaviour, traffic and conversion performance, customer website behaviour or retention status and strategy, this role will be responsible for ensuring the value-added business insights are delivered on time and in high quality as well as that data is gathered in the most efficient and effective manner using the modern data lake, automation and Business Intelligence tools and languages.

A key requirement of the role is to ensure business understanding, automate and develop relevant reporting and the deliver value added business analysis to bring maximum benefit to the business. To achieve this the DX BI&A – eCommerce and Customer Insight Analyst will be required to provide stakeholder management to their supported business areas, understand their requirements and manage and agree prioritisation of business requests as well as optimise, migrate and retire existing solutions based on proper criteria. DX BI&A – eCommerce and Customer Insight Analyst is also expected to be a member of the SEU Business Intelligence Centre of Excellence, being an advocate of best practice ways of working seamlessly joining business understanding with end to end development and solutioning.

You will:

• Liaise with variety of business stakeholders to understand Online and Customer Marketing priorities and manage the demand pipeline and requirements from the business.
• Closely cooperate with business PICs advising data availability, sources and solutions.
• Ensure data is available, collected, stored and prepared in the most efficient and effective manner, utilising tooling such as Power Automate, Databricks and Power BI platform.
• Design, build and manage reports relating to Customer Marketing/Retention Marketing including customer registrations/insights/engagement and Online stores such as Market share, Sales, Stock, Online Shop-Front Data, Customer Reviews & Ratings, Search/Keyword Advertising and other online related data.
• Understand and optimize business processes and use best possible technologies to provide optimisation and added value.
• Analyse key business performance metrics and support business stakeholders to provide intelligence to take actions. Improve and optimise existing reporting by providing new insights and analysis.
• Communicate to the business changes and developments in analytics processes and implement where appropriate new technologies and ways of working.
• Ensure all products, whether developed personally or by a third party adhere to company development standards and undergo any necessary QA checks and processes.
• Ensure that data quality and governance are positive contributors to stakeholders’ processes.

You will bring:

• Relevant experience in Business Intelligence/data analysis roles.
• Ability to get inspired by developing efficient solutions, powerful data visualisations and storytelling using Business Intelligence tools such as Power BI with a high level of technical competence.
• Exposure to Power Automate, SQL and Python, able to understand how the implantation of such tools are essential for automation and accuracy.
• Proficiency in data management, with highly numerate and analytical, commercially astute skills.
• Understanding of Online and Customer Marketing business requirements
• Excellent organisational & time management skills with a strong ability to prioritise.
• Ability to communicate clearly, effectively and influentially both verbally & in writing.
• A keen tech insight and passion for technology.

What you can expect from us:

• Cafeteria and annual bonus payment
• Private Healthcare Insurance
• Flexible and hybrid working solutions
• Extensive learning and development opportunities
• Physical and mental health programs
• A dynamic and international work environment
• Wide overview and exposures of other departments within Sony
• An environment that cultivates diversity, innovation and change

Your new office

Budapest

Based at the Budapest office, you will enjoy a modern, vibrant and diverse working environment with lots of social and charity events to be part of and enjoy a sense of belonging. We have an onsite canteen with a wide range of healthy options, a café, and free coffee/tea in the office kitchens. The office is easily reachable by public transportation. You can enjoy your lunchbreak outside in the garden or have a walk by the Danube. If you like to ride, we have bike storage in the building with a changing room and we also have a MOL BUBI bike docking station in front of the office building.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe.

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Europe B.V, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.