Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Reporting to the Accounting Manager, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (month-end close, financial reporting, process improvement, etc.) and be able to work with the support of the FP&A, Tax, Workplace, IT, and Legal teams.
We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to work with various cross-functional teams.
What will I be doing?
Assist in day-to-day accounting activities to ensure compliance with U.S. GAAP and internal policies
- Prepare various account reconciliations, schedules, exhibits and summaries to support the general ledger balances
- Provide insightful financial analysis and support to management, highlighting key trends, variances, and areas for improvement
- Post monthly journal entries for assigned accounts
- Collaborate with various departments, including FP&A, Workplace, and Accounts Payable teams for proper recording of transactions
- Partner with other departments to obtain necessary information to create monthly accruals and lease entries
- Optimize and automate our monthly close and reporting processes to improve efficiency
- Participate in external audits by preparing and explaining deliverables
- Perform various special projects and research technical accounting guidance as needed
What skills do I need?
- 5+ years of experience in public accounting or accounting operations
- Ability to challenge the status quo and leverage technology to build scalable processes, gain efficiencies, streamline accounting operations and improve outcomes.
- Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail.
- Knowledge of NetSuite and FloQast preferred.
- Advanced Excel skills.
- Ability to perform tasks with a high degree of accuracy and timeliness.
- Strong analytical, research, and problem solving skills.
- Ability to multitask, work under pressure and meet deadlines in a fast-paced environment while maintaining accuracy.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $130,000-$160,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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