Senior Account Manager

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.  As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Senior Key Account Manager will be responsible for nurturing and expanding the key partner relationships ensuring the highest level of customer satisfaction; leading a dedicated team to ensure we grow these accounts with high quality, profitable sales and designing;  implementing, and managing these accounts marketing and channel requirements ensuring maximum exposure for growth within the channels.

Key responsibilities

• Develop, create and execute account strategies and plans that drive profitable growth for a group of accounts. Identify opportunities for upselling, cross-selling, and expanding our product or service offerings to meet the partners’ evolving needs.
• Establish and maintain strong, trusting relationships with key  stakeholders  to escalate and resolve any incidents to keep the sales process moving forward, ensuring their satisfaction and act as the primary point of contact.
•  Lead a team of direct reports and cross-functional teams. Coordinate efforts to ensure all teams work cohesively to meet account goals, manage deliverables, operate, be hands on and exceed business expectations.
• Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data-driven strategies to optimize account profitability. Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
•  Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.

Requirements

• 5 + years of experience with account management/trade marketing with carriers, retailers, and distributors with a strong understanding of finance and technology.
• Bachelor's degree in business, marketing, or a related field.
• Successful track record in key account management and building and managing an effective sales team.
• Action-oriented and energetic with ability to thrive in a fast-paced environment.
• Excellent communication, persuasion, and negotiation skills.
• Proficiency in constant crafting and creating initiatives for constant growth.
• Proficiency in conflict resolution and proactive problem-solving.
• High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiative.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening