What is the point of this role?
Senior Account Managers are responsible for delivering great customer service, whilst consultatively selling into their existing client base and increasing their portfolio’s net growth.
What will I be doing?
- Manage circa 100 accounts within the SMB sector
- Deliver amazing customer service; responsively and passionately
- Demonstrate consultative sales technique’s, objection handling and conflict resolution
- Hit performance related KPIs and sales targets
- Upsell and cross sell relevant products to your client base
- Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
- Proactively renew contracts
- Ensure solutions and products we are selling to clients are fit for purpose
- Be a point of escalation for clients where needed
- Reduce client churn by ensuring clients feel valued
- Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk
- Build and develop key relationships with influencers and decision makers
What will I bring to the role?
- Proven track record of managing medium/large sized businesses
- Strong commercial acumen
- In depth understanding of public cloud technology and taking clients on digital transformational journeys
- Strong consultative sales skills
- Ability to manage relationships with key stakeholders, at a high level
- Experience in creating and executing key account management plans
- Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
- Strong face to face presentational skills
- A passion to develop and grow in the role
- Confidence to build relationships across multiple levels quickly and successfully
- Highly organised, with the ability to prioritise is critical
- A keen interest technology is important
- Strong sense of ownership
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Top Skills
What We Do
We are ANS. We’re a strong team of straight-talking tech and business experts. Our mission is to make digital transformation accessible to all.
We make enterprise-grade technology, knowledge and processes accessible and affordable for all companies, large or small, no matter the size of their budget. We hack the tech adoption curve, bringing technology usually reserved for large corporates first, to small and medium organisations too. We’re on a mission to help companies Think Bigger.
We’re trusted by our customers because we help them achieve their goals. Be it a digital transformation project for a 2000-person government body or helping a 10-person labels maker take their business online.
Our people are the lifeblood of our business. They dream up solutions that have never been delivered before. They dare to tackle problems no one else can. Every day they wake up and challenge the status quo. It’s no wonder we’ve been hailed the mavericks of the tech industry.
