Senior Account Manager I - Blackboard

About the Role

The Senior Account Manager I will plan, conduct, and manage accountability for assigned sales and account management activities to grow client business in alignment with annual client business plans and sales goals.

What You'll Do

• Develop and maintain assigned client, customer, and partner relationships

• Maintain a strong understanding of client business strategy, growth goals, performance, and priorities

• Educate assigned clients, customers, and partners on DLT core value services

• Conduct basic research to identify opportunities

• Find and contact potential sales prospects

• Develop, manage, and report teams’ monthly sales activity documentation – Sales Plays, etc.

• Conduct general lead generation and sales activities

• Make calls to potential customers to discuss assigned client product

• Contribute to proposal responses in conjunction with other DLT functional teams

• Leverage DLT’s OCTO team of market executives and technologists to support assigned client growth objectives

• Lead sales and marketing activities to promote client products

• Provide operational guidance and support to junior staff

• Provide on-the-job coaching and training for sales associates, lead development representatives, account managers

• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of business with DLT

• Track all opportunities to support attainment of sales goals

• Conduct client and customer success activities to retain and build business

• Investigate and resolve client and customer issues as they arise

• Document quotes and other sales activities accurately in company CRM

• Manage agreements and credit terms as needed

• Inform and execute Business Planning Objectives – Internal Team and Client/Partner Joint Business Plans

• Other job related duties as assigned

What We're looking For

Minimum Qualifications

• Education: College Degree or equivalent work or military experience

• Experience(s): 3-5 years of sales experience, 3-5 years of general business experience, 3-5 years of customer service experience and/or team leadership experience; 2-4 years of previous job experience with public sector procurement process; Demonstrated ability to achieve sales activity and financial metrics

• Knowledge, Skills, Abilities: Strong written and verbal communication skills, strong attention to detail, MS office skills: Comfortable with intermediate functions of Word, PowerPoint, and Excel

Preferred Qualifications

• Proactive learner, Resilient, Problem-solving mindset, Self-starter who exhibits attention to detail and organizational skills, Team player capable of working collaboratively with peers and client teams, Dedicated to continuous personal and company improvement

Key Skills

Account Management, Communication, Organizing, Problem Solving, Sales

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company