Senior Account Manager (Client Development) - Maternity Cover

We are looking for a Senior Account Manager to join our client development team, supporting revenue generation through experiential and smart mass sampling. This role is initially a 12-month maternity cover, with the potential for a permanent, full-time position depending on business requirements.

You will work with some of the UK’s largest FMCG brands, delivering excellent customer service, building strong, trusting relationships, and driving ambitious growth targets.

You will join a team that prides itself on being supportive, fun, and committed to strong personal leadership values. There will be plenty of opportunities to develop your skills in building long-term client relationships and becoming a thought leader in your field.

The role is based in our Maidenhead office, with flexibility to work from home.

Your responsibilities will include:

• Developing and managing a portfolio of existing client accounts whilst supporting senior members of the Client Development team to achieve joint goals
• Using a strategic account plan, identify new business opportunities to increase account spend and develop the client base.
• Responsible for independently managing relationships with existing clients, with the ability to understand and deliver against their needs. This includes attending client meetings independently, presenting ideas and budgets confidently and developing a strategic account plan.
• Deploy client – facing negotiation skills by offering additional services and increasing the value of the account.
• Gain and develop insight into creative concepts and ideas within the industry, as well as digital and social campaigns and effectively communicate these to existing clients and potential clients.
• Prepare solutions and proposals based on an understanding of the client’s business, an analysis of their requirements, brand experience, market category and strategic direction
• Manage client objections and complaints, offering effective solutions
• Exceed agreed sales targets.

About us

N2O is an award winning creative brand experience agency. We win fans for brands, wherever they are through creative brand experiences that engage the right consumers, at the right time. Our approach is rooted in insight, enabling us to conceive relevant strategies for every brand experience, keeping us aligned with our client and the consumer’s needs.

• Experiential experience agency side
• Demonstrable experience in account management within Experiential &/or Retail sectors, ideally in the beauty industry
• Successful record of client development and able to create and maintain robust long term client relationships
• Strong and open communication skills to deliver presentations
• Competent in the use of Microsoft Office packages
• Excellent organisational skills and ability to multi-task and juggle different priorities whilst retaining a cool head and an professional demeanour
• The ability to develop multiple clients at one time
• Good administration skills and diligence
• Great collaborator with a flexible approach in work situations
• A history of achieving targets consistently
• Experience of researching growth areas and trends to maximise our impact in the marketplace
• Full driving licence advantageous
• Able to commute to Maidenhead office 2 days per week

• Gross salary up to £38k gross per annum depending on experience plus bonus
• Hybrid working opportunities - 2 days in the office
• 23 days annual leave rising to 30 after each completed year of service plus bank holidays
• Option to buy/ sell holiday scheme
• Life Assurance
• Retail Discount Scheme
• Employee Assistance Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical / dental healthcare after 2 years of service
• Salary Sacrifice pension/ cycle to work/ car lease schemes
• Season Ticket Loans
• Our Head Office location has multiple perks including an onsite gym, free breakfast, free parking and an onsite cafe.