Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:
Genesys is seeking a dynamic and experienced Senior Account Executive to join our team in the Philippines. This role will focus on driving growth and customer loyalty by selling our AI-powered customer experience solutions to enterprise and BPO clients. The ideal candidate will have a strong background in enterprise or BPO account management and be passionate about delivering personalized experiences at scale across multiple channels

Key Responsibilities:

• Identify and pursue new business opportunities with large enterprise and BPO clients in the Philippines and surrounding regions
• Conduct in-depth research to understand client needs and tailor product demonstrations of the Genesys Cloud™ platform
• Manage the entire sales cycle, from lead generation to closing deals, for complex AI-powered customer experience solutions
• Achieve and exceed monthly and quarterly sales targets
• Negotiate terms and pricing with clients, ensuring mutually beneficial agreements
• Collaborate with marketing, customer support, and other departments to ensure a cohesive approach to enterprise sales
• Maintain accurate records of all sales activities and manage the sales pipeline using Salesforce CRM tool
• Stay updated on industry trends and Genesys product offerings to effectively communicate value propositions to clients

Minimum Requirements:

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in B2B sales, preferably in SaaS or customer experience technology
• Proven track record of consistently meeting or exceeding sales targets
• Experience selling to and managing enterprise or BPO accounts
• Excellent communication, presentation, and negotiation skills
• Proficiency in CRM software and sales tools
• Ability to work in a fast-paced, dynamic environment

Desirable Skills:

• Deep understanding of the BPO industry and Global Systems Integrator (GSI) accounts
• Knowledge of artificial intelligence and its applications in customer experience
• Experience with omnichannel customer engagement solutions
• Strong analytical and problem-solving skills
• Ability to build and maintain relationships with C-level executives
• Familiarity with the Genesys Cloud™ platform or similar CX technologies
• Multilingual capabilities, particularly in languages common in the Asia-Pacific region.

At Genesys, we offer the opportunity to make a significant impact in a global company while maintaining the agility and innovation of a smaller tech firm. Join us in shaping the future of customer experience technology and be part of our mission to drive growth, customer loyalty, and employee productivity for leading brands worldwide.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.