Segment Account Manager

Job Summary:

TradeCentric is developing a best practices organization for managing relationships with our Trading Partners to provide them with best-in-class cloud software technology and solutions for all their suppliers. This role of Segment Account Manager combines strategic business development with hands-on account management, requiring the successful candidate to identify and engage new referral opportunities while nurturing strong relationships with existing Trading Partners. The ideal candidate will have a blend of sales expertise, relationship-building skills, and a commitment to delivering exceptional client service.

As a Segment Account Manager, you will be part of a new high-performing team in the Strategic Business Enablement organization. You will target and manage groups of Trading Partners in the TradeCentric Network. The role will be required to conduct research on accounts & contacts, perform outreach to these accounts, build meaningful relationships that can be cultivated into a rich pipeline of referrals. The successful incumbent will be comfortable cold calling, cold emailing & engaging via social media and video. It is important that you have a basic understanding of eProcurement systems, especially from a Buyer perspective or awareness of the Procurement Process, as well as business development skills. If you are energetic, tech savvy, motivated and creative, this position will challenge and enhance your skill set. This is a quota-carrying role for career–minded individuals that offers a strong foundation for a future role in Sales or Customer Success with a global software organization. You will receive a best-in-class onboarding and continuous on the job coaching and personalized development to support your professional growth.

Segment Account Managers will be assigned a list of Trading Partner accounts to target. The role will establish a strategy for contacting, qualifying and managing a pipeline of Trading Partner accounts with the goal of obtaining a list of leads from the account, and converting those leads to Sales-qualified opportunities to hand over to the Sales Account Executive team. Their prospecting activity is split between outbound strategic trading partner–driven prospecting, relationship management and obtaining leads generated from the trading partner engagement. Success in this position is measured by generating Sales Qualified Leads that result in a Sales Qualified Opportunity that enhances the current sales pipeline.

Report to: VP of Strategic Business Enablement

Pay Range: The target base salary for this position ranges from $75,000-$85,000, with total on-target earnings (OTE) of up to $120,000. The final OTE will be determined based on several factors, including but not limited to, the candidate’s location, experience, skills, expertise, and alignment with the role’s responsibilities.

Work Location: This role is 100% remote. While we prefer candidates based in the below city/states, we are open to considering candidates from other locations if you feel you meet the role’s qualifications. Don’t hesitate to apply if you’re excited about this opportunity and believe you’re a great fit!

-Charlottesville, Virginia

-Minneapolis, Minnesota

-Raleigh, North Carolina

-Chicago, Illinois

-Boston, Massachusetts

What You're Great At:

Outbound Prospecting:

• This role uncovers & develops new business opportunities via outbound cold calling into targeted Trading Partner accounts, educating them on the value of TradeCentric’s offerings and impact we will have in enhancing their supplier relationships, creating efficiencies and cost advantages.

Ongoing Relationship Management:

• This role is responsible for identifying key Trading Partner personas to maintain regular (monthly/quarterly) contact with for purposes of building an ongoing relationship, to understand the Trading Partner organizations KPI’s, goals and objectives for their procurement system, while also becoming a trusted advisor on eProcurement Integration.

Referral Progression:

• Segment Account Managers will be assigned a targeted list of Trading Partners from which to gather a list of qualified supplier referrals from, in-turn handing over the Qualified Lead to the Sales Team to move the opportunity forward.

Business Development Prospecting:

• This role will act as a trusted business advisor and build customer relationships via outbound telephone cold-calling and the use of email, social media and video engagement
• This role identifies key contacts and target accounts through Salesforce.com and research tools (e.g., LinkedIn & ZoomInfo)
• Develop and execute outreach strategies, including prospecting, cold calling, and personalized email campaigns
• All lead generation activity, progress & forecasting is tracked and managed within Salesforce.com using the approved processes and tools. Account Managers will provide weekly progress & forecasting updates in their manager 1:1 meeting

Account Management:

• Serve as the primary point of contact for assigned trading partners, becoming a trusted advisor by understanding their business goals, challenges and KPI’s
• Track and analyze market trends to identify emerging opportunities within target industries to help build credible relationships that lead to referrals, ensuring their needs are met and fostering long-term relationships
• Act as a liaison between trading partners and internal teams to ensure seamless service delivery or future onboarding opportunities
• Build trust and rapport with clients by delivering consistent, value-driven interactions
• Organize regular meetings, reviews, and touchpoints to stay aligned with trading partner priorities
• Maintain a functional understanding of our offerings and how it relates to eProcurement platform adoption to confidently communicate capabilities and advantages to Buyers

What It Takes To Excel:

• College graduate or 3-5 years of proven successful outbound business development or relationship management experience in a technology environment preferred
• Achievement of quarterly targets
• Strong understanding of Procurement or the B2B Buying Process
• Strong interpersonal and effective verbal and written communication skills, with the ability to listen and understand a prospect’s business challenges
• Ability to work unsupervised and within a team environment 
• Creative, can-do attitude when researching leads and cold calling prospects
• Ability to adapt in a fast-paced, high-growth tech environment - only constant is change 
• Strong organizational, planning and prioritization skills
• Goal-oriented, positive, self-starter with strong analytical skills and a track record of autonomy, ownership, and execution
• Ability & desire for continuous learning
• Experience with Salesforce.com, ZoomInfo, and LinkedIn a plus

About Us:

TradeCentric is a leading innovator at the crossroads of eCommerce and eProcurement, transforming how B2B buyers and suppliers connect, automate, and scale their operations. Recognized for our rapid growth, TradeCentric has earned a place on the INC. 5000 list of the fastest-growing private companies in America for the three consecutive years. Backed by private equity, we continue to expand our best-in-class B2B Connected Commerce solutions and technology platform to enable frictionless trade for thousands of businesses worldwide.

Our purpose-built solution integrates with every leading eCommerce and eProcurement/ERP system to help suppliers and buyers seamlessly automate and accelerate their mission-critical transactions. By eliminating the complexity of disconnected systems, TradeCentric drives efficiency, lowers costs, and powers growth for our partners.

Here is an overview of the TradeCentric Platform.

Company Benefits

At TradeCentric, we have a strong and innovative team dedicated to transforming the way our clients do business. It is our people who make it happen and we strive to take care of our employees in every way we can. Below is a list of benefits that are offered to employees, once eligibility is met:

🩺 Health Benefits: Medical, Dental and Vision

💰 Health Savings Account (HSA) and Flexible Spending Account (FSA)

👨‍👩‍👧‍👦 Dependent Care FSA (DCFSA)

📈 401k with Company Match 

🕒 Flexible Time Off

🕒 Volunteer Time Off

👶 Paid Parental Leave

🛡️ Company paid Short Term and Long Term Disability

🛡️ Company paid Life Insurance

TradeCentric is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.