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About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do
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Consistently treat all customers and employees with respect and contribute to a positive work environment.
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Promote loyalty by educating customers about our loyalty programs.
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Seek out and engage with customers to drive sales and service using suggestive selling.
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Enhance customer experience using all omnichannel offerings.
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Be accountable to personal goals which contribute to overall store goals and results.
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Support sales floor, fitting room, cash wrap, back of house, as required.
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Maintain a neat, clean and organized work center.
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Handle all customer interactions and potential issues/returns courteously and professionally.
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Execute operational processes effectively and efficiently.
Who You Are
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A good communicator with the ability to effectively interact with customers and your team to meet goals.
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A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
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Passionate about retail and thrive in a fastpaced environment.
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A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
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Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
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Able to utilize retail technology.
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Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
