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Position Overview: The scheduling expeditor is responsible for expediting sales orders delayed due to supply chain constraints, ensuring timely resolution of issues to meet customer commitments. This role serves as a key liaison between customer service, sales, planning, procurement, and operations to proactively address order delays. Additionally, the scheduling expeditor provides estimated completion dates (ETAs) for items in production, answers all scheduling-related inquiries, and acts as a backup to the scheduling team.
Responsibilities:
- Monitor and expedite sales orders impacted by supply chain disruptions, working cross-functionally to resolve bottlenecks.
- Communicate order status updates and issue resolutions to sales, customer service, and other stakeholders.
- Provide ETAs for items in production and ensure timely updates on scheduling changes.
- Answer all scheduling-related inquiries from internal teams, addressing concerns related to production timelines and capacity.
- Identify root causes of order delays and collaborate with supply chain teams to implement corrective actions.
- Support the scheduling team in planning and coordinating production schedules to optimize resource utilization.
- Assist in adjusting schedules based on material availability, capacity constraints, and priority changes.
- Maintain accurate records of expediting activities, scheduling adjustments, and production timelines in ERP and other relevant systems.
- Generate reports on order delays, expediting efforts, and scheduling performance to support continuous improvement initiatives.
- Serve as a backup for planning functions, ensuring seamless operations during peak periods or absences.
Qualifications:
- Minimum of 1-2 years of experience in supply chain or customer service-related role
- Strong problem-solving and communication skills to effectively navigate cross-functional challenges
- Proficiency in ERP systems and Microsoft Office (Excel, Outlook, Word)
- Ability to work in a fast-paced environment with competing priorities
- Detail-oriented with strong organizational skills.
Education Requirements:
- Bachelor’s degree in supply chain management, Business, or a related field, or equivalent relevant work experience preferred
OTHER INFORMATION
- Type of position – Full-time
- Hours a week: 40 hours
- Direct Reports: None
- Travel: Up to 25%
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.
Top Skills
What We Do
DuBois has been serving customers since 1920. Our value added specialty cleaning and process solutions are designed to meet the needs and exceed the expectations of our customers around the world.
Here are a few examples of the various markets we serve:
General manufacturing
Pulp and paper making
Transportation cleaning
Water treatment
DuBois is an industry leader in using innovative and sustainable solutions for our customers. We strive to be the best in listening to and serving our customers.
DuBois has over 400 sales and technical representatives across North America. Our Cincinnati, Ohio office, laboratory and production facility occupies 105,000 square feet and has over 150 employees including scientists, customer service representatives, and production associates
