Working at Freudenberg: We will wow your world!
Responsibilities:
- Lead the SAP Helpdesk by coaching and supporting the team with ticket validation, prioritization, and routing as well as resolving more complex issues;
- Serve as key contact to SAP Consultants and ensure proper hand-over of unresolved issues to them;
- Maintain a high level of service quality by implementing internal control measures and ensure best practices by applying IT standards;
- Participate in global SAP rollouts with onboarding of new users and testing support;
- Further develop the SAP service model and processes to maintain an effective support organization and provide excellent customer experience and value;
- Promote collaboration of SAP Consultants and SAP Helpdesk Specialists;
- First line of contact for Doxis4 Users;
- Interface to local HR departments for On- and Offboarding of Doxis4 Users.
Qualifications:
- Bachelor degree in IT, economics, business administration or comparable education;
- Experience in establishing and leading SAP support teams in international corporations of at least 3 years;
- Practical experience in different SAP modules (e.g. FI/CO, MM, PP, SD) of at least 3-5 years;
- Strong knowledge and experience in developing and maintaining SAP authorization concepts is a plus;
- Ability to work both independently and as part of the team, communicate clearly with stakeholders, as well as embracing change;
- Fluent in English; German is a plus.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Materials SRL
Top Skills
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
Visit and follow us at
www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
www.facebook.com/freudenberggroup
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