Working at Freudenberg: We will wow your world!
Responsibilities:
- Receive and analyze SAP service requests and incidents from our SAP key users and gather additional information as needed;
- Independently resolve tickets in the field of SAP authorizations and application issues;
- Prepare complex tickets for handover to SAP Consultants by creating detailed descriptions of the symptoms and root causes;
- Communicate with SAP key users via ticket tool, MS Teams and phone;
- Identify recurring issues and propose long-term solutions;
- Document incidents and resolutions to contribute to our solution library;
- Support the SAP Consultants with testing activities, training material updates as well as technical and process documentation.
Qualifications:
- Bachelor degree in IT, economics, business administration or comparable education;
- Experience in a similar position for at least 1 year;
- Knowledge of SAP authorizations is a plus;
- Practical experience in different SAP modules (e.g. FI/CO, MM, PP, SD) is a plus;
- Highly self-motivated and able to work independently in a structured manner
- Excellent problem-solving and communication skills;
- Ability to quickly identify and analyze technical risks and impacts and define alternatives;
- Passion for technology and customer orientation;
- Fluent in English; German is a plus.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Performance Materials SRL
Top Skills
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products.
Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action.
In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion.
Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg.
Visit and follow us at
www.freudenberg.com
https://www.instagram.com/freudenberg.group/
www.youtube.com/FreudenbergGroup
www.facebook.com/freudenberggroup
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