Salesforce Quality Engineer - Hybrid

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is looking for an experienced and proven engineer who wants to join a well-established, fast-paced team in the exciting and rapidly growing e-commerce industry.

We are looking for a driven Salesforce Quality Engineer to join our Business Applications team, a team that ensures core business processes are supported, maintained and constantly improving. As a key member of our development group, you will report to the Senior Manager, Business Applications.

We offer a heavily collaborative environment helping you expand your skill set and take ideas from inception to delivery. You will work within the team and with leaders of our diverse business units to craft test methodologies, identify and implement improvements, and support the team in writing robust, reusable, scalable, and well-tested code.  You’ll work closely with the business, software engineers, designers, and product managers to define stories, acceptance scenarios, and test plans/cases and advocate for best practices that improve software quality.

This position has huge growth potential, and you’ll be integral to optimizing BigCommerce’s Salesforce instance.

What You’ll Do:

• Monitor and manage defects at all stages of development

• Partner with the development team on Quality Dashboard

• Build the testing framework for our platform

• Investigate defects, categorize impact and produce minimum viable test cases to reproduce them

• Plan, create, and execute test plans

• Identify test coverage gaps and implement new tests for code coverage

• Execute acceptance and exploratory testing

• Participating in group dev & UAT testing activities

• Own and develop testing tools and strategies, and manage test data

• Advocate for best-quality practices and tooling

• Become an expert on our platform and our business model

• Advocate for customer experience through consistency and simplicity

• Support frequent deployments to production

• Participate in agile activities and processes

• Help foster a culture of pride and obsession around delivering quality software

Who You Are

• You’ve got 5+ years of experience in software development with a heavy focus on quality

• Minimum Bachelor in CS, CE, SW, MIS or equivalent degree

• You’re passionate about the quality and integrity of software experiences

• You can empathize with and advocate for users

• You have great communication skills and can help facilitate meetings, discovery sessions, story writing, and documentation

• You thrive working in an agile environment where individuals and interactions matter more than process

• Ability to identify application weaknesses and bad practices

• Have excellent problem-solving, critical thinking, and debugging skills

• Experience using JIRA

• Experience in development best practices, including agile processes, testing methodologies, and continuous integration

• Experience in version control concepts and tools for deployment & release management (Github or similar tools)

• You can define, measure, and report on test objectives, coverage metrics, error rates, and thresholds, leading and holding other engineers accountable for technical quality measurements

Nice to Have:

• You understand the business and technical needs of feature development and can help product managers and engineers make decisions that deliver quality features in an optimized timeframe

• Experienced with design systems, likes of Salesforce Lightning design system

• You have experience testing APIs using Postman, SoapUI, etc.

• In-depth knowledge of the current industry-wide testing techniques, tools, and methodologies. Automation frameworks like Selenium (web), etc.

• Salesforce Platform certification(s)

• Release management tooling like Copado, Gearset, etc.

• Experience with cross-browser, cross-platform, and design constraints on the web

#LI-HYBRID

(Pay Transparency Range: $65,000.00 - $120,000.00)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.