Salesforce Engineer

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary

Our Salesforce Engineer III serves as a key technical liaison between the business and engineering teams and may be assigned to any of the major technical areas with a focus on Salesforce.

Essential Functions

• Software development and quality assurance.
• Creation of system documentation for software development and quality assurance processes.
• Analysis and documentation of data requirements for  the development of databases.
• Business intelligence analysis and reporting.
• Configuration management and management of technical projects.
• Engineering methodologies, processes and procedures.
• Builds relationships across the organization and with external partners.

• Collaborates with the IT engineering team, the IT operations team and internal clients to create new functionality, and to troubleshoot and resolve reported problems.

• Manages vendor relationships and mentors other engineers.

Knowledge/Skills/Abilities 

• Seeks ongoing improvements to the organization’s processes and procedures.
• Prioritizes daily tasks to ensure that emerging, urgent issues are resolved without losing sight of longer-term projects.
• Sets standards, timelines, priorities and approaches to help team complete and deliver assignments on  time.
• Takes advantage of available resources to complete work efficiently; coordinates with internal and external partners.
• Allocates appropriate amounts of time for  completing one’s own and others’ work; develops timelines and milestones.
• Demonstrates effective techniques in holding meetings, planning time, setting priorities, setting timelines and deadlines, and making effective use of time.
• Performs independently; informs managers or senior leaders of projects’ progress and issues encountered; recommends solution.
• Oversees project completion of less experienced team members; provides guidance to senior level team members on  highly complex assignments or projects with a major impact.
• Experience working with the following Salesforce applications required: Sales Cloud, Service Cloud, Marketing Cloud

Education & Experience/Licenses & Certification

• Bachelor degree in Computer Science, Engineering or other technical discipline from an accredited college or university.
• 5 years applied technical experience or a combination of equivalent education and experience.
• Possess current Agile Certification.
• Experience using Agile-based methodologies (such as Extreme Programming and Scrum) within a software development function.

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