Salesforce Administrator

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Misson

• The CRM Administrator is tasked with administering, customising, and optimising the CRM ecosystem to support commercial operations.
• You will work closely with stakeholders across the organisation, the CRM Administrator gathers requirements, implements system enhancements, and provides support to CRM users.
• Additionally, the role involves responsibilities in data management, reporting, system integration, and project management to drive continuous improvement and maximize the value of the CRM investment.
• The role demonstrates strong technical expertise in CRM administration, possesses a deep understanding of business processes, and exhibits a passion for delivering exceptional user experiences.

Key responsibilities

• Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
• Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
• Ensure the CRM system is optimized for performance and scalability to meet the organization’s evolving needs.
• Oversee data integrity and quality within the CRM system, including data entry standards, data hygiene practices, and data cleansing activities.
• Create, manage, and optimize complex workflow rules, data validation, and approval processes.
• Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
• Analyse data to provide insights into team operation, effectiveness, and productivity.
• Work closely with other team members to capture business requirements and implement CRM solutions.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components
• Working with integrated applications such as Conga, Docusign, Boomi etc.
• Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
• Identify and resolve data anomalies, maintaining high data integrity.

The successful candidate will have

• 3+ years of CRM Administration experience (preferably Salesforce).
• Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
• Experience implementing and developing in Apex, Visualforce, and JavaScript
• Fluency in English, strong communication, collaboration, and problem-solving skills
• Salesforce certifications

Nice to have

• Competency in some of the following: HTML, XML, SQL, Java,
• REST and SOAP-based web services
• Experience working closely with commercial teams and implementing their requirements in the CRM system.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build
together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

By applying, I confirm that I have read and accept the Staff Privacy Notice