Job Summary
Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?
IFF is a global leader in food, beverage, health, biosciences, and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Sales Support team.
Your Focus
The Sales Support role is integral to maintaining smooth operations and ensuring client satisfaction within the sales team. This position involves providing exceptional support to clients and Account Managers, managing projects efficiently, and overseeing order management processes. The ideal candidate will possess strong communication and organizational skills, attention to detail, and the ability to work collaboratively across various internal divisions
How you will contribute
-
Client and Account Manager Support: Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.
-
Email Management: Respond to internal and external emails promptly, forwarding them to Account Managers as needed.
-
Internal Liaison: Collaborate with various internal divisions and utilize different systems to complete daily tasks.
-
Work Tracking: Maintain well-organized work tracking files.
-
Complaint Handling: Handle and escalate customer complaints to the respective division with a clear and accurate overview.
-
Reporting: Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.
-
Project Loading: Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.
-
Sample Requests: Load sample requests through SAP following evaluator submissions.
-
Price Letters: Create price letters.
-
Sample Shipments: Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary.
-
Product Codes: Request internal product codes for approved fragrances.
-
Technical Documents: Request technical documents following client requests.
-
SAP Usage: Use SAP for fragrance and price registration.
-
Specs Loading: Load specs on new fragrances for QC checks.
-
Coordination: Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.
-
Order Tracking: Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.
-
Customer Master Data: Communicate with CMD to load/update accounts.
What you will need to be successful
-
Education: University degree.
-
Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
-
Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP.
-
Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
-
Financial Skills: Quotes/ pricing/ budgeting & forecasting processes.
IFF is an Equal Opportunity Employer.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Top Skills
What We Do
Meet IFF:
We boldly bring together science and creativity to create what the world needs.
An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave.
With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same.
Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet.
Explore what sets us apart.
