Sales Support Europe (F/M)

We are looking for a Sales Support Specialist for our Laboratory Process Solutions activity (LPS).
Based in Aubagne, you will be responsible for providing the sales team with administrative support and enhance the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers.

You support the internal sales team by providing all necessary information, supporting our tools as well as training of process steps to ensure customer satisfaction and encourage the purchase of our products and services.

Grow with us – Your Responsibilities

• Work with our SPOT “SAP” & CRM “Sales force”

• Answer customer enquiries 

• Support and preparation of quotations

• Lead management Transfer of incoming leads to the right contact person or to sales functions via CRM 

• Collaborate in projects, e.g. internal process optimization 

• Review, maintenance and control of price conditions in SAP and make sure conditions on eShop & CRM become visible

• Centralising information for the production of price lists & pricing groups

• Processing and follow-up of literature and brochure requests as well as sample dispatch 

• Coordinate and processing of questionnaires 

• Ensuring the quality of master data in SAP & CRM (Sales relevant data)

• Support with eCommerce enquiries 

• Customer Creation in SAP & Salesforce (Duplicate check of prospects)

• Support, Coordination of reseller requests and preparation of offers

• Coordination of service technician leads and calculation of bonus payments

• Processing marketing promo actions

• Working between the different departments of the Sartorius Group and the sales team

• Supporting colleagues in the sales support department

• Support in DEMO & Sampling Handling Process

What will convince us

• Academic degree in business administration or similar

• Minimum 3 years of work experience in customer service or order processing department

• Reporting skills

• Service and detail oriented

• Good communication and teamworking skills

• Proven software skills, e.g. Microsoft Office, SAP and any field management software

• Fluent in English, French.

What we offer

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly 15,000 employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths

• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration

• Work-life balance: Working from home at many sites

• Intelligent working environment: working in smart buildings with the latest technology and equipment

• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow even further.

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers