About the Role:
Grade Level (for internal use):
08
About the Role: Primary Sales Support Associate
The Team: The Primary team is responsible for a successful customer journey and touchpoints that create long-term client engagement, driving adoption, retention, user/usage growth, and supporting strategic objectives at the account level. The team will develop and execute data-driven approaches to deliver a world-class sales experience. The Primary Sales Support Associate (SSA) is a versatile and highly motivated individual who is responsible for providing a wide range of support services to the Primary team. This includes sales cycle support, administrative tasks, and project management. The ideal candidate is a team player with excellent communication and interpersonal skills.
Responsibilities and Impact:
Working alongside a Primary Account Manager you will assist our team members by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Pricing, Enablement, and Operations teams. There will also be commercially focused projects/processes for you to deliver in addition to data analysis such as monthly price increases or unlicensed scope reviews.
• Provide comprehensive sales support to internal and external customers by managing incoming and outgoing calls, emails, and other communications effectively.
• Schedule demos and meetings to capitalize on sales opportunities.
• Maintain user/usage lists for associated accounts within the assigned segment, ensuring accuracy and relevance.
• Prepare and deliver reports, analysis, and segmented/targeted lists to optimize account touchpoints and outbound campaigns.
• Execute various sales and retention process administrative tasks as required.
• Facilitate the order-to-cash cycle efficiently and accurately.
• Oversee onboarding, training, demos, user/usage growth, account health, and customer experience.
• Handle reporting, segmentation/targeting, outbound cadences, product enhancements, market events, and updates for the customer base.
• Conduct research at the account level to comprehend departments/teams and users outside the current subscription terms, facilitating rightsizing, upsell, and re-scope conversations.
What We Are Looking For:
Basic Required Qualifications:
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software, Salesforce, Salesloft
• 1-2 years of experience with internal process within S&P, product knowledge a plus
• RTO expectations in line with local site
• Shift for supporting US/Canada customer base
The Primary Sales Support Associate is a customer-focused and administrative support role that is essential to the team. The ideal candidate is a highly motivated individual with excellent communication and interpersonal skills, as well as experience in customer service and/or sales operations.
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
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Health & Wellness: Health care coverage designed for the mind and body.
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Flexible Downtime: Generous time off helps keep you energized for your time on.
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Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
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Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
Top Skills
What We Do
At S&P Global, we accelerate progress by delivering essential intelligence that unlocks opportunity and fosters growth. For 160 years, our insights and data have helped countries, companies and investors make decisions with conviction. We’re the world’s foremost provider of transparent and independent ratings, benchmarks, analytics, data, research, commentary and ESG solution. Our divisions include:
• S&P Global Ratings, which provides credit ratings, research and insights essential to driving growth and transparency.
• S&P Global Market Intelligence, which provides insights into companies, markets and data so that business and financial decisions can be made with conviction.
• S&P Dow Jones Indices, the world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities.
• S&P Global Platts, which equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency.
