Sales Support Associate, Primary Account Management (Japanese)

About the Role:

Grade Level (for internal use):

08

Grade Level (for internal use):

08

The Role: As the key partner for our clients, the Account Management team masters industry and product knowledge to keep clients informed. Sales Support Associate will work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization. 

The Impact: In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will have a special focus on the growth of the overall book of business through greenfield opportunities in addition to renewal of existing business.

Responsibilities: 

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow 
• Provide trainings to clients to drive usage and product adoption to our accounts.
• Discuss current service use case 
• Assess clients' needs for new opportunities and work with account managers to close upsell opportunities
• Ability to excel in a matrixed environment by coordinating with Prospecting, Customer Success, and Marketing to promote book of business growth
• Manage incoming calls and e-mails from our clients
• Contact all new contracts added and users to drive product's adoption 
• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management 
• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool 
• Work with account managers on administrative tasks such as analyzing usage, modifying existing contracts etc. for our accounts.
• Demonstrate ability to communicate MI's value subscription pricing effectively and clearly 
• Maintain and grow industry knowledge by attending webinars and other topical trainings 
• Other tasks as assigned 

Basic Qualifications: 

• University degree or equivalent education 
• Interest in solving problems for clients through the delivery of market data solutions and analytical tools. 
• Proficiency in MS Office, Excel and Salesforce. 
• Strong interpersonal communication skills, and confident in delivering product demonstrations. 
• Fluency in Japanese is required

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)