Sales Quality Assurance Specialist
We are looking for a detail-oriented and analytical Sales Quality Assurance Specialist / Coach to join our team. This important role focuses on ensuring that all sales processes adhere to the company’s quality standards and compliance regulations. The ideal candidate will possess a thorough understanding of sales practices, exceptional communication skills, and the ability to collaborate effectively with the sales team to drive performance improvement.
Reporting Structure:
This role reports directly to the Support and Enablement Manager and the Sales Manager
Key Responsibilities:
- Evaluate and monitor discovery meetings(demos), sales calls, emails, and sms interactions to ensure quality, compliance with company standards and policies.
- Audit closed sales, making sure deals are sold correctly and documentation is present and complete.
- Contribute to the development and implementation of quality assurance processes and metrics to boost sales performance by catching AFI’s.
- Provide ongoing feedback to the sales team about their performance, identifying strengths and areas for growth.
- Collaborate with sales management to pinpoint training needs and create targeted training programs.
- Assist sales management in coaching and managing the performance of team members.
- Analyse data and generate reports on sales quality trends, insights, and actionable recommendations.
- Conduct audits of sales processes to ensure compliance with best practices and regulations.
- Stay abreast of industry standards, regulations, and best practices to continually enhance QA processes.
- Support the creation and implementation of customer satisfaction surveys to collect feedback on the sales experience.
- Foster a culture of continuous improvement by promoting open communication regarding quality issues and initiatives.
Qualifications:
- Bachelor’s degree in Business, Marketing, Psychology, or a related field (or equivalent experience).
- Demonstrated experience in sales, quality assurance, or a similar role.
- Strong analytical and problem-solving skills with attention to detail.
- Exceptional communication and interpersonal abilities.
- Capacity to work independently and collaboratively in a fast-paced environment.
- Proficiency in Google Workspace (G Suite), MS Office, and sales management software (e.g., CRM systems).
- Familiarity with quality assurance methodologies and tools is preferred.
- A background in Learning and Development is advantageous.
Preferred Skills:
- Knowledge of sales techniques and customer relationship management principles.
- Experience in training or coaching sales personnel.
- Familiarity with data analysis tools and methodologies.
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
