Sales Process Specialist

JOB DESCRIPTION

• This is a Hybrid role requiring 3 days/week in our Northbrook, IL office
• Candidates must reside close to Northbrook, IL,
• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.

QUALIFICATIONS

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $72,000. which includes a base salary of $50,000. - $60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
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