Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Sales Process Administrator will work closely with Sales and multiple teams within the organization to drive deals through the automated Opportunity-to-Cash system in order to help keep the sales process moving forward. In this role you will provide insights that help to drive enhancements in the Opportunity-to-Cash process and increase sales velocity to improve operational efficiencies for a more simplified experience.
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Some of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities
Sales system process administration – 70 %
- Help to reduce cycle time of a deal from opportunity to execution
- Generate reports and actively monitor deals, including non-standard ones, in the system; notify stakeholders in order to avoid or resolve delays
- Complete administrative tasks in the system such as termination requests, generating new billing IDs
- Help drive deal closure through proactive support, guidance, and effective communication to the sales team
- Provide assistance and troubleshoot to resolve open issues for the sales team, including pre-sales through post-sales activities, associated with the automated Opportunity-to-Cash system, on an as needed basis
- Be the point of contact for internal deal resolution on behalf of the sales organization
Process improvement and education – 30 %
- Gather sales and cross-functional feedback to assist in continuous improvement and enhancement of business processes to drive efficiency across sales team
- Help to train and educate the Sales team on processes and constructs
- Evolve and improve Deal Desk business practices (including tools, templates and processes) to increase efficiency of Sales and the Deal Desk
Experience, Education, and Certifications:
- Bachelor’s Degree or equivalent work experience 8+ Years Sales and Support
- Sales or Sales Support experience preferred
- Experience with Salesforce.com desired
Additional Requirements:
- Strong verbal and written communication skills
- Ability to manage multiple priorities based on changing business needs
- Ability to work in a team-based, fast-paced environment
- Analytical, problem-solving and organizational skills to interpret a situation and move towards solution recommendation
- Ability to maintain a customer-centric attitude and work well in a collaborative, fast-paced environment
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Top Skills
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future.
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