We’re looking for a Sales Operations Manager to plan, analyze, document, and deploy changes within our sales process and technology integrations. As a key member of the Sales Operations team. You’ll be at the heart of driving operational excellence, streamlining processes, and delivering actionable documentation and training on tools and technology to propel our sales organization forward.
In this role, you will report to the Senior Director, Sales Operations and play a key part in shaping the sales technology roadmap. You’ll provide tactical insights to enhance sales processes, document current workflows, and identify opportunities to improve efficiency, reduce cycle times, and elevate the overall sales rep experience. Your work will directly contribute to streamlining operations and driving performance across the sales team. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in the United States of America in states where we comply with our legal hiring entities.
WHAT YOU’LL DO:
- Sales Process Optimization: Evaluate and document existing sales processes to identify inefficiencies and bottlenecks. Design and implement streamlined workflows that improve sales team productivity. Develop and maintain sales process documentation and training materials
- Technology and Tools Management: Oversee the implementation and optimization of sales tools such as CRM systems. Ensure tools are being utilized effectively by providing training and support to the sales team. Collaborate with IT and other departments to integrate systems that enhance sales processes.
- Collaboration and Communication: Act as a liaison between sales, marketing, and operations teams to ensure alignment on goals and processes. Provide input to leadership on sales strategies and process improvements. Facilitate regular meetings to review process performance and gather feedback.
- Training and Support: Develop and deliver training programs to educate sales teams on new processes and tools in partnership with Global Sales Enablement. Provide ongoing support to address challenges and ensure compliance with standardized workflows. Foster a culture of continuous improvement within the sales team & technology partners.
- Perform other related duties as required.
WHAT YOU’LL NEED:
- Extensive relevant experience working in a Sales Operations role within a B2B sales organization, preferably Enterprise Software, SaaS, or Technology.
- Familiarity with Sales technologies (i.e. SFDC, Marketo, Gainsight, SalesLoft, LinkedIn Sales Navigator) is preferred.
- Bachelor degree in Business or other relevant field.
- Expert understanding of all operations processes, corporate change management principles, methodologies, and tools. Strong project management experience.
- Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
- Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
- Accountability: holds self and others accountable to meet commitments
WHO YOU ARE:
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way:
Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-EM #LI-Remote
US Pay Range For This Role
$102,300—$143,300 USD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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