Sales Operations Manager

The Role:

Aventon is seeking a B2B Operations Manager to streamline and optimize processes related to our robust dealer network. This role ensures smooth, efficient operations across the entire dealer lifecycle—from product ordering and inventory management to logistics and customer service. You will partner closely with Sales, Supply Chain, and Customer Experience teams to uphold best-in-class operational standards for our dealers nationwide.

Responsibilities:

• Design and implement operational workflows that support Aventon’s B2B objectives, focusing on efficiency, cost management, and scalability. Continuously evaluate and refine existing processes to meet the evolving needs of dealers and the business.
• Oversee inventory planning to ensure adequate stock levels and timely order fulfillment for dealer partners.
• Collaborate with Supply Chain and Warehouse teams to maintain accuracy, reduce lead times, and optimize logistics.
• Serve as a main point of contact for dealer operational inquiries, providing excellent service and timely issue resolution.
• Develop and maintain strong relationships with dealers, implementing feedback loops to improve operations.
• Liaise with Sales, Product, and Finance teams to align operational priorities with overarching business goals.
• Coordinate with Marketing on dealer programs, promotions, and launches to ensure alignment and operational feasibility.
• Monitor key operational metrics (e.g., order turnaround time, fill rate, dealer satisfaction) to identify trends and opportunities for improvement.
• Prepare regular reports for senior leadership, providing clear insights into operational performance and dealer experience.
• Ensure adherence to all relevant regulations, company policies, and industry standards.
• Proactively identify potential risks and develop mitigation strategies.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 5+ years of experience in an operations-focused role, preferably supporting a dealer or distributor network.
• Proven track record of improving operational efficiency and managing complex workflows.
• Strong project management, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with an ability to foster collaborative relationships.
• Proficiency with ERP systems, supply chain software, and MS Office suite.
• Interest in e-bike or sustainable mobility industries is highly desirable.

Keys To Success:

• DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
• ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you.

EQUAL EMPLOYMENT OPPORTUNITY:

Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.