About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
SentinelOne is seeking a Partner Operations Analyst to support our partner sales organization. This role will focus on assisting our partner ecosystem and operations team and ensure they are able to effectively and efficiently perform all of their sales responsibilities. This includes supporting the applications, processes, and data they require to perform their jobs. In addition to managing the support queue for these teams, this role will also play a critical role in data hygiene, reporting, and process improvements. Furthermore they will support our Partner Operations team on strategic initiatives that will drive productivity for our partner sellers and extended teams.
What will you do?
- Maintain the Partner Operations email support queue, acting as the primary point of contact for issues raised by global Channel Sales teams, and ensuring timely resolution of cases
- Produce regular metrics on the support que to inform of types of email traffic, volume, and recurring issues/questions that should be addressed via process improvements
- Track and manage issues using Jira, ensuring issues are logged, prioritized, and addressed within defined SLAs
- Ongoing root cause analysis & resolution on cases that come into the Jira queue
- Perform regular maintenance on sales data in Salesforce.com
- Maintain and perform data administration actions (e.g. duplicate merging, ownership changes, record alignments, scrubbing, etc.)
- Collaborate with cross-functional teams to establish best practices for operational processes, systems, and data management, focusing on scalability and efficiency
- Evaluate and propose optimizations and automation opportunities for existing processes to improve overall team productivity and reduce manual effort
- Assist with onboarding new partner sales team members and ensure they have the proper visibility and alignment to their territories
- Assist with Partner Operations project deliverables, ensuring successful completion of tasks and milestones
- Establish and document best practices for partner sales productivity
What skills and knowledge should you bring?
- 2-3 years in a business or sales/channel operations role
- Experience working with a CRM system, specifically Salesforce.com
- Bonus in having experience with IM Partner, Channel Mechanics and other Partner Systems
- Experience using spreadsheets (Excel and Google Sheets)
- Exposure to channel/sales tools & processes a plus.
- Team player. Someone who is collaborative and works well in a virtual team environment
- Excellent communicator both in-person and virtually
- Strong creative problem solving abilities
- Results driven, self motivated and ability to multitask
- Organized, with excellent attention to detail and work in a fast paced environment
- Bachelor degree preferred
Why us?
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry-leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events, including regular happy hours and team-building events
This U.S. role has a base pay range that will vary based on the location of the candidate. For some
locations, a different pay range may apply. If so, this range will be provided to you during the recruiting
process. You can also reach out to the recruiter with any questions.
Base Salary Range
$80,000—$110,000 USD
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Top Skills
What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.
SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.
We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.
At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.
We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.
To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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